Erona Pacolli
Mississauga,ON
Summary
I am a McMaster University graduate with a Bachelor of Arts in Sociology and over a year of experience in the legal field. In my current role as an immigration assistant, I have honed my organizational, research, and client-relations skills while working closely with diverse communities. As a first-generation Canadian and the daughter of refugees from the Kosovo war, I am deeply inspired by the transformative power of legal advocacy. I am eager to broaden my expertise and explore new areas of law to make a meaningful impact in the field.
Overview
1
1
year of professional experience
Work History
Immigration Assistant
Westway Immigration Services Inc.
Mississauga, Ontario
08.2023 - 12.2024
- Assisted clients in completing immigration forms, applications, and other required documentation.
- Tracked case progression and followed up with clients and government agencies (IRCC, ESDC, AAIP, etc.).
- Reviewed client-provided documents for accuracy, consistency, and compliance with government regulations.
- Communicated with clients to gather information, and provided updates on their cases.
- Wrote cover letters, affidavits, and letters of explanation to accompany applications.
- Maintained detailed client records, and managed case files for easy retrieval.
- Assisted clients with the preparation and completion of application forms (online and digital).
- Researched and applied recent updates to Canadian immigration laws, policies, and programs.
Education
Bachelor of Arts - Sociology
Mcmaster University
Hamilton, ON06-2023
High School Diploma -
Glenforest Secondary School
Mississauga06-2019
Skills
- Technical: Proficient in Microsoft Office (Word, Excel, Outlook, Teams) and online immigration platforms (GCKey, PR Portal)
- Administrative: Skilled in managing schedules, maintaining accurate records, and streamlining office workflows
- Communication: Strong verbal and written communication; client-focused with excellent problem-solving abilities
- Organization: Highly detail-oriented, dependable, and efficient in multitasking and prioritizing tasks
- Interpersonal: Approachable, adaptable, and committed to maintaining confidentiality and professionalism
References
References available upon request.
Timeline
Immigration Assistant
Westway Immigration Services Inc.
08.2023 - 12.2024
Bachelor of Arts - Sociology
Mcmaster University
High School Diploma -
Glenforest Secondary School
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