Summary
Overview
Work History
Education
Skills
References
Timeline
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Erona Pacolli

Mississauga,ON

Summary

I am a McMaster University graduate with a Bachelor of Arts in Sociology and over a year of experience in the legal field. In my current role as an immigration assistant, I have honed my organizational, research, and client-relations skills while working closely with diverse communities. As a first-generation Canadian and the daughter of refugees from the Kosovo war, I am deeply inspired by the transformative power of legal advocacy. I am eager to broaden my expertise and explore new areas of law to make a meaningful impact in the field.

Overview

1
1
year of professional experience

Work History

Immigration Assistant

Westway Immigration Services Inc.
Mississauga, Ontario
08.2023 - 12.2024
  • Assisted clients in completing immigration forms, applications, and other required documentation.
  • Tracked case progression and followed up with clients and government agencies (IRCC, ESDC, AAIP, etc.).
  • Reviewed client-provided documents for accuracy, consistency, and compliance with government regulations.
  • Communicated with clients to gather information, and provided updates on their cases.
  • Wrote cover letters, affidavits, and letters of explanation to accompany applications.
  • Maintained detailed client records, and managed case files for easy retrieval.
  • Assisted clients with the preparation and completion of application forms (online and digital).
  • Researched and applied recent updates to Canadian immigration laws, policies, and programs.

Education

Bachelor of Arts - Sociology

Mcmaster University
Hamilton, ON
06-2023

High School Diploma -

Glenforest Secondary School
Mississauga
06-2019

Skills

  • Technical: Proficient in Microsoft Office (Word, Excel, Outlook, Teams) and online immigration platforms (GCKey, PR Portal)
  • Administrative: Skilled in managing schedules, maintaining accurate records, and streamlining office workflows
  • Communication: Strong verbal and written communication; client-focused with excellent problem-solving abilities
  • Organization: Highly detail-oriented, dependable, and efficient in multitasking and prioritizing tasks
  • Interpersonal: Approachable, adaptable, and committed to maintaining confidentiality and professionalism

References

References available upon request.

Timeline

Immigration Assistant

Westway Immigration Services Inc.
08.2023 - 12.2024

Bachelor of Arts - Sociology

Mcmaster University

High School Diploma -

Glenforest Secondary School
Erona Pacolli