Ernst Von Wolzogen
University of Calgary – UService
Calgary,AB
32
years of professional experience
IT Support Professional with strong commitment to delivering high-quality technical assistance. Managed and resolved support requests efficiently, ensuring optimal system functionality. Collaborated with team members and adapted to evolving environments, demonstrating reliability and technical proficiency.
Work History
Help Desk Analyst
16 Years 7 Months- Responded to client and vendor issues via email, phone, voicemail, and fax, ensuring prompt resolution and satisfaction.
- Processed urgent invoices to ensure timely payments.
- Reported critical issues to upper management for prompt resolution.
- Examined minor payment discrepancies to identify solutions.
- Maintained positive working relationships with campus departments and vendors, fostering collaboration and communication.
- Investigated minor payment issues and discrepancies.
- Expedited invoices requiring urgent attention.
- Resolved technical issues for students and staff through effective troubleshooting and problem-solving techniques.
- Provided exceptional customer service by addressing inquiries via phone, email, and in-person interactions.
Produce Clerk
7 Years 3 Months- Unloaded produce orders during scheduled shifts.
- Restocked shelves with fresh produce to maintain product availability.
- Ensured product freshness by disposing of and accounting for spoiled items.
- Assisted customers in locating items and addressing preparation questions to enhance shopping experience.
- Monitored cooler temperatures daily to ensure optimal product storage conditions.
- Take and record cooler temperatures.
- Assist customers with locating items and preparation questions.
- Ensured freshness and quality of produce through daily inspections and inventory management.
- Organized product displays to enhance customer visibility and accessibility.
Distribution Clerk
15 Years 6 Months- Handled all responsibilities of a mailroom, including sorting and delivering incoming mail.
- Ensure customs and shipping documentation is completed accurately.
- Meter outgoing mail with knowledge of current postal rates and additional services.
- Process regular and special delivery mail.
- Involved in all responsibilities of a mailroom including sorting and delivery of incoming mail.
- Addressed customer concerns regarding postal services by providing timely and accurate information. regarding postal rates, delivery times, and lost mail.
- Deal with customer concerns regarding postal rates, delivery times, and lost mail.
- Executed various administrative tasks such as typing notices, letters, and compiling mail statistics. such as typing departmental notices, letters, spreadsheets, and mail statistics.
- Coordinated distribution of materials across campus, ensuring timely deliveries to various departments.
- Managed inventory levels through regular stock audits and reconciliations, improving accuracy in record-keeping.
Education
High School Diploma
Two Art Courses
Basic Math One
Investigations and Securities Certificate
P.A.L. Licence - Restricted / Non-Restricted
ProServe Certification
Skills
Desktop technology courses
Document Management
Excel skills
Database Management
Technical troubleshooting
Microsoft Word – Introduction.
PeopleSoft.
Security awareness training
Support ticket logging
ADDITIONAL TRAINING & PROFESSIONAL DEVELOPMENT
- ISSA Coursework (In Progress) – International Sports Sciences Association.
- Voice-Over Training – Vocal control, projection, clarity, and professional delivery.
- Martial Arts Training – Bujinkan Taijutsu.
- Kickboxing experience focused on conditioning and endurance.
- Weight training experience since 2011 with consistent training from 2020 to present.
COMPETENCIES
- Ability to work independently
- Highly adaptable
- Strong technical and procedural skills
- Punctual and responsible
- Good interpersonal and communication skills
- Calm and professional under pressure
Timeline
Produce Clerk
Crowfoot Co-op
08.2013 - 11.2020Read More
Help Desk Analyst
University of Calgary – UService
01.2010 - CurrentRead More
Distribution Clerk
University of Calgary – Distribution Services
06.1994 - 12.2009Read More
ProServe Certification
Read More
P.A.L. Licence from Restricted / Non-Restricted
Read More
Bow Valley College
Investigations and Securities Certificate
Read More
University of Calgary
Basic Math One
Read More
Alberta College of Art
Two Art Courses
Read More
Bowness High School
High School Diploma
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