Ernst St Louis
Montreal,QC
Summary
Customer service professional with over five years of experience in enhancing guest experiences. Demonstrated success in training new associates and effectively resolving conflicts, leading to increased customer satisfaction and team performance. Committed to leveraging expertise to achieve operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Guest Service Associate
Townepark
Orlando, Florida
12.2021 - 06.2025
- Delivered exceptional guest service and resolved customer inquiries promptly.
- Trained and mentored new associates on company policies and service standards.
- Maintained knowledge of local attractions, providing recommendations to enhance guest experiences.
- Provided excellent customer service to ensure guest satisfaction.
- Ensured compliance with company policies regarding health and safety regulations.
- Maintained an orderly work area by organizing supplies, filing documents, and adhering to safety protocols.
- Greeted and checked in guests, ensuring all information was accurate and up-to-date.
specialty care servicing
Truist Bank
Orlando, Florida
04.2022 - 05.2025
- Recognized customer needs swiftly and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Supervisor
Conduent
Orlando, Florida
06.2017 - 07.2020
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Answered phone calls and responded to questions and concerns.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
District Leader
Primerica
Orlando, Florida
06.2017 - 11.2018
- Provided ongoing support to agents in achieving their business goals.
- Advised clients on investment strategies and financial planning options.
- Educated clients on financial products and services available within the firm.
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
- Communicated regularly with clients via phone, email, or video conferencing regarding their financial matters.
- Responded promptly to customer inquiries regarding their accounts or other services offered by the firm.
Education
Graduate Certificate - Human Resources Training
Edx,Harvard University
OnlineGraduate Certificate - Time Management
Edx,Harvard University
OnlineCertificate of Technical Studies - Entrepreneurship
Edx,Harvard X
OnlineSkills
- Customer service and support
- Conflict resolution strategies
- Training and mentoring
- Guest relations management
- Compliance enforcement
- Relationship management
Accomplishments
- Top perfomer for my team on December,2024
Certification
- Certificate of Marketing enfocado en la estrategia de servicios(UNCordobaX)
Languages
English
Professional
Spanish
Full Professional
French
Native/ Bilingual
Haitian creole
Native/ Bilingual
Timeline
specialty care servicing
Truist Bank
04.2022 - 05.2025
Senior Guest Service Associate
Townepark
12.2021 - 06.2025
Customer Service Supervisor
Conduent
06.2017 - 07.2020
District Leader
Primerica
06.2017 - 11.2018
Graduate Certificate - Human Resources Training
Edx,Harvard University
Graduate Certificate - Time Management
Edx,Harvard University
Certificate of Technical Studies - Entrepreneurship
Edx,Harvard X
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