Ernika Farzad
Thornhill,Canada
Summary
Dynamic and customer-focused professional aiming to leverage exceptional communication skills, meticulous attention to detail, and robust work ethic to enhance store performance.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
TopTekSystem
Markham, On
05.2023 - 12.2024
- Company Overview: Markham, On
- Addressed customer inquiries and concerns in a courteous and timely manner
- Processed returns, exchanges, and refunds according to company policies
- Contributed to achieving and exceeding sales targets through upselling and cross-selling
- Markham, On
Waitress
LEE YAKINIKU
07.2024 - 08.2024
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g., about portions, ingredients, or potential food allergies)
- Prepare tables by setting up linens, silverware, and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Upsell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software, order slips, or by memorization
- Communicate order details to the kitchen staff
- Served an average of 30+ customers per shift, maintaining a 90% customer satisfaction rate
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses, and silverware to the kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu, and service specifications for reservations (e.g., parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests
Education
Student grade 12 -
A. Y. Jakson Secondary School
Skills
- Excellent customer service and communication skills
- Cash handling and transaction processing
- Strong attention to detail and organizational abilities
- Ability to work in a fast-paced and dynamic environment
- Team collaboration and interpersonal skills
- Customer service
- Team collaboration
- Menu recommendations
Languages
- English
- Persian
Timeline
Waitress
LEE YAKINIKU
07.2024 - 08.2024
Customer Service Representative
TopTekSystem
05.2023 - 12.2024
Student grade 12 -
A. Y. Jakson Secondary School
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