Ernest Tin Lok Au Yeung
North York,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Sushi Maker
Cho SAN Sushi
02.2024 - 03.2025
- Placed orders to restock items before supplies ran out.
- Prepared high-quality seafood, rice and ingredients for sushi.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
Salesman
The Best Shop
08.2023 - 09.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Waiters
Tao Heung Holdings Limited
01.2023 - 07.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Retail Store Supervisor
Mannings Hong Kong
02.2021 - 12.2022
- Oversaw employees and store functions on daily basis.
- Answered product questions and assisted customers in selection and checkout.
- Conducted inventory analysis to determine optimal stock levels.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Education
Associate of Science - Building Services Technology
City University of Hong Kong
Hong Kong11.2019
Secondary School Graduate -
Choi Hung Estate Secondary School
Hong Kong08.2018
Skills
- Consulting
- Sales and Marketing Strategies
- Sales Development
- Customer support
- Product Merchandising
- Product and Service Sales
- Product and Service Knowledge
- Relationship Selling
- Skilled in knife techniques
- Cleanliness standards
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Sushi Maker
Cho SAN Sushi
02.2024 - 03.2025
Salesman
The Best Shop
08.2023 - 09.2023
Waiters
Tao Heung Holdings Limited
01.2023 - 07.2023
Retail Store Supervisor
Mannings Hong Kong
02.2021 - 12.2022
Associate of Science - Building Services Technology
City University of Hong Kong
Secondary School Graduate -
Choi Hung Estate Secondary School
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