Ernesto Rivero
Alhambra
Summary
Dynamic Field Service Technician with a proven track record at Crown Lift Trucks, excelling in problem-solving and customer service. Enhanced client satisfaction through tailored solutions and efficient support. Skilled in troubleshooting and repairs, while fostering teamwork by training junior technicians, contributing to a culture of continuous improvement.
Overview
10
10
years of professional experience
Work History
Field Service Technician
Crown Lift Trucks
08.2022 - Current
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Lube Technician
Performance Ford
04.2022 - 08.2022
- Conducted routine oil changes and fluid checks to ensure vehicle performance and safety standards.
- Operated various automotive tools and equipment, maintaining compliance with safety protocols.
- Diagnosed and resolved minor mechanical issues, enhancing customer satisfaction and trust in services provided.
- Assisted in inventory management of lubricants and maintenance supplies to streamline operations.
Host /Busser
El Portal Restaurant
05.2015 - 07.2022
- Welcomed guests and managed seating arrangements to optimize flow and enhance dining experience.
- Maintained cleanliness and organization of host area, ensuring a welcoming environment for patrons.
- Assisted in training new hosts on restaurant procedures and customer service standards.
- Coordinated with servers to communicate wait times and manage guest expectations effectively.
Apprentice
R&L Automotive
12.2020 - 12.2021
- Assisted in performing routine vehicle maintenance tasks, enhancing operational efficiency.
- Learned safety protocols and proper use of tools to ensure a secure work environment.
- Supported experienced technicians in diagnosing and repairing automotive issues effectively.
- Gained hands-on experience with diagnostic equipment, improving technical skills and knowledge.
- Adapting quickly to new tasks while acquiring knowledge of various automotive systems and components.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
Education
Associate of Science -
Universal Technical Institute
Rancho Cucamonga, CASkills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Customer service
- Teamwork and coordination
Timeline
Field Service Technician
Crown Lift Trucks
08.2022 - Current
Lube Technician
Performance Ford
04.2022 - 08.2022
Apprentice
R&L Automotive
12.2020 - 12.2021
Host /Busser
El Portal Restaurant
05.2015 - 07.2022
Associate of Science -
Universal Technical Institute
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