Ernesto Reza
San Jose
Summary
Personable and dedicated, with extensive experience in the irrigation industry, excelling in problem-solving and relationship-building.
Proven track record of enhancing customer satisfaction through active listening and effectively answering any questions customers have. Bilingual and adept at multitasking, I am consistently recognized for exceeding performance and fostering loyalty through empathetic service. Solid team player with an upbeat, positive attitude, and proven skills in establishing relationships with clients and motivated to maintain customer
satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships,
cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Imperial Sprinkler Supply
08.2023 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Laborer/Irrigation Tech
Maniglia Landscape Services
05.2021 - 11.2023
- Read plans, and strategize for the next working phase.
- Irrigation Installation
- Planting and Grading
- Troubleshooting
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
Customer Service Representative
Imperial Sprinkler Supply
06.2018 - 04.2021
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Service Representative
Ewing Irrigation & Landscape Supply
04.2016 - 06.2018
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
Shipping and Receiving Clerk
Horizon Distribution Logistics
07.2015 - 04.2016
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.
- Trained new staff on warehouse procedures, ensuring high standard of workmanship and safety practices.
Customer Service Manager
Walmart
10.2012 - 07.2015
- Provided friendly and attentive customer service, resulting in repeat patronage.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Enhanced patient satisfaction by providing efficient and professional customer service.
- Upheld high standards for customer service and led by example.
Education
General Ed - General Ed
Los Banos High School
Los Banos, CA06.2012
Skills
- Bilingual
- Multitasking skills
- Customer service
- Can work under pressure
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Product knowledge
- Customer education
- Product sales
- Product and service solutions
- Spreadsheets
- Team Player
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Imperial Sprinkler Supply
08.2023 - 05.2025
Laborer/Irrigation Tech
Maniglia Landscape Services
05.2021 - 11.2023
Customer Service Representative
Imperial Sprinkler Supply
06.2018 - 04.2021
Customer Service Representative
Ewing Irrigation & Landscape Supply
04.2016 - 06.2018
Shipping and Receiving Clerk
Horizon Distribution Logistics
07.2015 - 04.2016
Customer Service Manager
Walmart
10.2012 - 07.2015
General Ed - General Ed
Los Banos High School
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