Ernesto Pinedo

The Concierge is responsible for greeting visitors, fulfilling resident requests, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff, in accordance with the company’s mission and values.

Responsibilities:

• Provideed all residents, guests, and visitors with exceptional customer service.
• Answered telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitored the Emergency Alert System and immediately respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintained a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encouraged teamwork through cooperative interactions with co-workers and other departments.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.

• Review, analyze, coordinate & publish publications, providing guidance & training to ensure Air Force standards, prescribed style, format, legal & statutory requirements are met
• Oversee the storage, backup, maintenance, reproduction, protection & disposition of 349 AMW records
• Qualified in M-4 & M-16 use: assembling, disassembling, cleaning, repairing & riffle fighting techniques
• CBRNE (Chemical, Biological, Radiological, Nuclear & high-yield Explosives) training including MOPP gear simulations & exposure to CS gas
• Unexploded Ordnance sweep training for IEDs
• Deployment training involving field exercises & combat scenarios