ERNESTO OLIVARES
Montreal,Canada
Summary
Dynamic retail sales professional with over fourteen years of experience and four years in customer service, demonstrating a strong ability to drive sales and enhance customer satisfaction. Possesses a solid foundation in strategic business practices, supported by a degree in Business Management and international study experience. Proficient in Microsoft Office and skilled in using social media to boost brand visibility, complemented by multilingual capabilities for effective communication across diverse markets.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Margarita Ville Cancun
Cancun
02.2005 - 08.2025
- Assisted guests with making food and beverage selections.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
English Teacher - Level 2 & 3
Maison De L´amitié
Montreal, Canada
09.2023 - 06.2024
- Mainly new immigrants of Montreal
- Established and enforced clear class objectives and requirements to promote consistent education for students.
Guest Service Representative
Iberostar Selection Cancun
Cancún, Mexico
03.2021 - 07.2023
- Problem Solver for guests
- Team Leader Manager
- Built relationships with guests
- Invite guests to know the benefits of the Club of Iberostar
- Top Booker ($872K)
Sales Representative Membership
Hotel Xcaret Mexico
Playa Del Carmen, Mexico
11.2020 - 03.2021
- Negotiated deals and handled complaints or objections.
- Sales Representa ve Membership of Hotel Xcaret Mexico
Key Account Manager
RedBull Mexico
Cancún, Mexico
06.2017 - 12.2019
- Managed operations across eight states in southern México for Grupo Modelo Brewery.
- Field visits
- Develop strategies in the top regional chains to increase the sell-out.
- Planning & Strategies during promotions periods
- Optimized knowledge-sharing sessions to enhance sales team performance.
- Cataloging of new SKUs.
Distribution Partner Manager
RedBull Mexico
Cancún, Mexico
02.2015 - 05.2017
- Planning & Execution of Promotion plans
- Develop of main wholesalers south of México
- Monthly Business reviews with main clients
- Create new strategies for top clients
- Increase sell in & sell out VS LY
Regional Sales Executive
Procter & Gamble
Cancún, Mexico
09.2006 - 01.2015
- Team Manager
- Monthly Business Reviews with General Managers Top Supermarkets of the region
- Planning & Execution of monthly initiatives of top brands
- Execution of creative displays in the top stores
Education
Francisation - advanced French communication skills
Cégep André-Laurendeau
Montreal, Canada11-2024
French Course Levels 1-5 - French
Maison De L'Amitié
Montreal, Canada01.2024
Business Administration - Management
Universidad Popular Autónoma De Puebla (UPAEP)
Puebla, México01.2005
Business Management Exchange Program -
Idaho State University (ISU)
Idaho, USA01.2003
Skills
- Problem solving
- Business management
- Sales negotiation
- Customer relationship management
- Team leadership
- Collaborative Teamwork
Certification
- Certified Personal Trainer, ISSA
- Regular Tutoring Certificate (College Reading & Learning Association), Idaho State University
Languages
- Spanish
- English
- French
Personal Information
Title: Business Administration Manager
Timeline
English Teacher - Level 2 & 3
Maison De L´amitié
09.2023 - 06.2024
Guest Service Representative
Iberostar Selection Cancun
03.2021 - 07.2023
Sales Representative Membership
Hotel Xcaret Mexico
11.2020 - 03.2021
Key Account Manager
RedBull Mexico
06.2017 - 12.2019
Distribution Partner Manager
RedBull Mexico
02.2015 - 05.2017
Regional Sales Executive
Procter & Gamble
09.2006 - 01.2015
Restaurant Waiter
Margarita Ville Cancun
02.2005 - 08.2025
Francisation - advanced French communication skills
Cégep André-Laurendeau
French Course Levels 1-5 - French
Maison De L'Amitié
Business Administration - Management
Universidad Popular Autónoma De Puebla (UPAEP)
Business Management Exchange Program -
Idaho State University (ISU)
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