Ernesto Murillo
La Puente
Summary
Experienced sales consultant with a strong track record of delivering results and exceptional customer service. Skilled in identifying client needs, providing customized solutions, and utilizing market insights and negotiation skills to meet objectives. Recognized for collaboration, adaptability, and success in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Residential Sales Consultant
Spectrum
04.2024 - 03.2025
- Skilled at working independently and collaboratively in a team environment.
- Collaborated with team members to enhance showroom presentations and product displays.
- Managed follow-up communications with clients to ensure service satisfaction post-sale.
- Utilized CRM systems to track leads and maintain updated customer information efficiently.
- Participated in training sessions to refine selling techniques and product knowledge continually.
Delivery Courier
Amazon
11.2023 - 12.2023
- Coordinated timely deliveries to ensure customer satisfaction and service reliability.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
Sales Representative Team Leader
T-Mobile
10.2019 - 11.2022
- Led team in achieving sales targets through effective coaching and support.
- Developed training materials to enhance product knowledge among team members.
- Monitored sales performance metrics to identify areas for improvement.
- Implemented strategies to optimize customer engagement and retention efforts.
- Coordinated regular team meetings to discuss goals, challenges, and best practices.
- Assisted in onboarding new representatives, fostering a collaborative environment.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
Shift Lead Supervisor
McDonald's
07.2016 - 06.2018
- Supervised daily operations to ensure adherence to quality and safety standards
- Trained and mentored staff on operational procedures and best practices
- Streamlined workflow processes to enhance productivity and efficiency
- Conducted regular performance evaluations and provided constructive feedback
- Managed inventory levels, ensuring optimal stock availability for operations
- Resolved employee conflicts promptly, fostering a positive work environment
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
Education
High School Diploma -
Nogales High School
La Puente06.2017
Engineering
Mt. San Antonio College
Walnut, CASkills
- Fluent in English and Spanish
- Team leadership skills
- Results-driven approach
- Collaborative teamwork
- Effective time management
- Critical thinking abilities
- Strong attention to detail
- Effective multitasking
- Strong organizational abilities
Languages
English
Spanish
Timeline
Residential Sales Consultant
Spectrum
04.2024 - 03.2025
Delivery Courier
Amazon
11.2023 - 12.2023
Sales Representative Team Leader
T-Mobile
10.2019 - 11.2022
Shift Lead Supervisor
McDonald's
07.2016 - 06.2018
High School Diploma -
Nogales High School
Engineering
Mt. San Antonio College
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