Guadalupe Hernandez

As a member specialist I am committed to helping a large volume of customers every day with positive attitude and focus on customer satisfaction. Responding to customer calls and emails to answer questions about products and services. Handling complaints with prompt, courteous service to uphold professional reputation. Learning and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions. Specializing in high balance accounts and further building customer relations.

While performing my duties of member consulting I have learned and maintained an in-depth understanding of products and service information to offer knowledgeable and educated responses to member questions. Establishing memberships, fraud resolution, account maintenance, providing excellent customer care by responding to requests, assisting with product selection and offering referrals are all part of my daily tasks. When required, I have no hesitation assisting with training new employees regarding company operations, policies and services while also assisting with both vault and audit responsibilities.

As a loan processor I was able to become familiar with handling conditions set by my underwriting departments. Multitasking, quick turn around times and a fast work environment are all things that I have become accustomed to. Not only did I review loan documents and applications for accuracy but also worked closely with members in person and via telephone to answer questions, process transactions and resolve issues.

While a teller I conducted a wide range of transactions from account deposits, check negotiating, wire transfers and account maintenance all while maintaining accuracy in my cash drawer. I learned about customers financial needs, established trust and optimized cross sale opportunities resulting in quality customer service.

Being a manager at Advance America my duties included overseeing employee performance, correcting problems and increasing efficiacy to maintain productivity targets. Completing highly accurate, high-volume money counts both manual and machine-driven. I would establish objectives and goals for my team and planned an organized workflow.

In my time employed with California Check Cashing I learned a wide variety of customer service and sales skills. I provided an excellent customer service experience all while following the policies and procedures that were required of me. Meeting sales goals and cross selling products to grow our business is something that I instilled in myself and my staff. I gained knowledge in managing all aspects of store operations, organization, maintenance, and purchasing.

While being employed with pacific care homes I was able to gain experience with budgeting and coordinate different activities. I would organize activities for various size groups and make sure everything was well executed and meet the needs of each individual. This allowed me to deal with the request of many thus growing my skills with customer service and being able to listen and defuse situations.