Ernesto Hernandez
Los Angeles
Summary
Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Results-oriented individual with a passion for continuous learning and innovation. I consistently enhance consumer satisfaction and drive operational success. Recognized for mentoring peers and implementing effective conflict resolution strategies to elevate service quality.
Overview
5
5
years of professional experience
Work History
Guest Experience Expert
Marriott International
Los Angeles
06.2022 - Current
- Collaborate with other hotel departments to ensure seamless guest experiences throughout their stay.
- Utilized a variety of organizational and communication skills to drive guest satisfaction.
- Conduct audits of front desk activities, including rate accuracy, payment processing, and deposits.
Consumer Advisor
Department of Consumer and Business Affairs
Los Angeles
01.2025 - 05.2025
- Internship- Advisor
- Executed conflict resolution strategies and provided problem-solving support to frustrated consumers.
- Facilitated navigation across various systems and tools to thoroughly research, analyze, and present swift solutions to consumers.
Store Associate
Amazon
Ladera Heights
10.2021 - 11.2021
- Company Overview: Ladera Heights - Store Associate
- Monitored sales floor and merchandise displays for presentable conditions taking corrective action such as restocking and reorganizing products
- Developed a strong rapport with customers and created a positive impression of business
Operations Assistant
Reyna's Restaurant
Los Angeles
08.2020 - 08.2021
- Company Overview: Los Angeles - Operations
- Increased sales by offering advice on purchases and promoting additional products.
- Mentored new team members on POS system operations, customer service strategies and sales goals.
Education
Bachelor of Consumer Sciences - Consumer Affairs, Economics
California State University-Long Beach
Long Beach, CA12.2025
High School Diploma -
Animo Jackie Robinson High School
Los Angeles06.2020
Skills
- Microsoft Office (Excel, PowerPoint, Word)
- Basic accounting
- Statistical modeling
- Guest account management
- Performance analysis
- Decision analysis
- Experience in Python programming
- Data analysis with R
- Cross-functional coordination
Languages
- Spanish
- English
Interests
- Strategy & Operations
- Analytics
- Consulting
- Financial Growth
Timeline
Consumer Advisor
Department of Consumer and Business Affairs
01.2025 - 05.2025
Guest Experience Expert
Marriott International
06.2022 - Current
Store Associate
Amazon
10.2021 - 11.2021
Operations Assistant
Reyna's Restaurant
08.2020 - 08.2021
Bachelor of Consumer Sciences - Consumer Affairs, Economics
California State University-Long Beach
High School Diploma -
Animo Jackie Robinson High School
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