Overview
Work History
Education
Skills
Timeline
Generic

ERNESTO GUERRERO

Anaheim,Ca

Overview

7
7
years of professional experience

Work History

Sr. Debt Advisor

Better Debt Solutions
01.2025 - Current
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Analyzed customer financial records to determine appropriate payment plan.

Member Service Representative ll

SchoolsFirst Federal Credit Union
12.2023 - 01.2025
  • Open new memberships and guide members through personal loan, auto loan, and credit card offerings, ensuring that clients fully understand their options
  • Process auto loans, personal loans, and credit card applications with a focus on accuracy, compliance, and timely service
  • Maintain up-to-date knowledge of credit union policies and federal regulations to ensure compliance in all loan-related services
  • Cross-trained in operations and member services, demonstrating flexibility and broad knowledge of credit union functions

Consumer Loans Funding Processor ll

SchoolsFirst Federal Credit Union
10.2021 - 12.2023
  • Processed high volumes of loan funding, including auto loans, personal loans, and credit cards, ensuring regulatory compliance at all stages of the loan process
  • Provided support to both members and internal teams, resolving complex funding issues and answering inquiries related to loan products
  • Utilized CLOS, Symitar, and other loan processing tools to track and manage loan applications, ensuring efficient operations and Member satisfaction
  • Collaborated across departments to optimize loan operations and enhance overall efficiency, resulting in improved loan processing timelines and member experiences

Marketing Representative

SERVPRO of Whittier
09.2020 - 10.2021
  • Managed relationships with insurance companies and property management through daily visits, acquiring and nurturing leads
  • Provided customer service and support, answering questions and addressing client needs
  • Implemented marketing strategies across four new franchise territories, building relationships through exceptional service and knowledge
  • Assisted families and managed multiple jobs during the Texas Storm Freeze, demonstrating adaptability and commitment

Sales Consultant

CarMax
03.2018 - 10.2020
  • Processed finance applications for auto loans, ensuring strict compliance with policies from major lenders such as Chase, Bank of America, and Capital One
  • Delivered personalized financial consultations to clients, explaining loan terms, rates, and payment options to help them make informed decisions
  • Utilized Salesforce to track client interactions, manage leads, and follow up on loan application statuses, ensuring a seamless customer experience from initial consultation to loan approval
  • Directors Club, by selling 12 units consistently and having a 46% closing rate with a 51% attachment rate

Education

Associate of Arts - Business Administration

Fullerton College
Fullerton, CA

Associate of Arts - Communications

Fullerton College
Fullerton, CA

Skills

  • BILINGUAL - Spanish ,CRITICAL THINKING, CUSTOMER SERVICE, COMPLIANCE, SALES

Timeline

Sr. Debt Advisor

Better Debt Solutions
01.2025 - Current

Member Service Representative ll

SchoolsFirst Federal Credit Union
12.2023 - 01.2025

Consumer Loans Funding Processor ll

SchoolsFirst Federal Credit Union
10.2021 - 12.2023

Marketing Representative

SERVPRO of Whittier
09.2020 - 10.2021

Sales Consultant

CarMax
03.2018 - 10.2020

Associate of Arts - Business Administration

Fullerton College

Associate of Arts - Communications

Fullerton College

Similar Profiles

CREATE PROFILE
ERNESTO GUERRERO