Ernesto Cortez Cruz
Apple Valley
Summary
Enthusiastic attitude eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of complex tasks and new challenges. Motivated to learn, grow and excel.
Overview
17
17
years of professional experience
Work History
Professional Civilian on the Battlefield (PRO COB)
Check Defense
09.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Business Owner/Operator
Rhythm And Blues Arts Studio
02.2018 - 02.2021
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Oversaw and improved dance courses and community events.
- Provided outstanding coaching to team of employees and dance instructors which boosted efficiency.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Consulted with customers who have children with special needs in order to assess needs and propose optimal solutions.
- Planned and oversaw group, couples and individual dance performances.
- Assisted with coordination and administration of complete dance program.
- Worked in team-based environment to uphold quality and continuity of service to all clients.
- Provided one-on-one instruction to students by appointment.
- Assisted in developing student-led after-school tutoring program to teach at-risk students.
Special Needs Assistant
In-Roads Creative Programs, Inc.
04.2019 - 09.2020
- Documented consumers behaviors, interventions and outcomes to enable parents to address pertinent issues.
- Analyzed overall client performance and recommended adjustments to care plan goals.
- Kept clients engaged in social networks and communities.
- Assisted client by taking him on outings.
- Documented behavior and maintained a positive learning environment.
- Evaluated client progress toward established annual and quarterly goals.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Shipping Loader
Wal Mart Dc 7033
05.2017 - 11.2018
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Performed basic mathematical calculations to check weights and dimensions of shipments.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Orchestrated efficient routing by producing accurate shipping documentation and package labels.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
- Assisted staff in shipping processes such as proper handling and storage.
- Handled day-to-day shipping and receiving overseeing more than 2,000 packages per day.
Sales Associate
Victorville Motors Inc
05.2015 - 01.2017
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Negotiated vehicle prices and secure financing for customers.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Offered comprehensive knowledge of vehicle operations and brand features.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Answered telephone and email inquiries from potential customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Located desired vehicles at auctions and other dealerships.
Sales Associate
Q Marketing Inc
04.2007 - 03.2015
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Developed creative design for marketing packages, including print materials, brochures, banners and signs.
- Created aesthetically-pleasing advertisements that complemented products.
- Created designs and collaborated with technical team to complete projects.
- Put together videos for social media, advertising and informational purposes.
- Coordinated, created and scheduled content, designs and periodic updates to company website.
- Met with customers to present mockups and collect information for adjustments.
- Demonstrated ability to take on various roles including graphics assistant and graphics specialist to provide range across projects.
- Designed graphics for websites, logos and promotions for marketing purposes.
Education
Bachelor of Arts - Theology
Grand Canyon University
Phoenix, AZ03.2025
Associate of Arts - Liberal Arts And General Studies
Victor Valley College
Victorville, CA09.2022
Skills
- Excellent people skills
- Problem-solving skills
- Adapt to diverse groups
- Professional demeanor
- Bilingual speaker
- Clear Communication
- Judgement and Decision Making
- Complex Problem Solving
- Analytical and Critical Thinker
- Adaptable and Flexible
- Approachable and Outgoing
Accomplishments
Timeline
Professional Civilian on the Battlefield (PRO COB)
Check Defense
09.2021 - Current
Special Needs Assistant
In-Roads Creative Programs, Inc.
04.2019 - 09.2020
Business Owner/Operator
Rhythm And Blues Arts Studio
02.2018 - 02.2021
Shipping Loader
Wal Mart Dc 7033
05.2017 - 11.2018
Sales Associate
Victorville Motors Inc
05.2015 - 01.2017
Sales Associate
Q Marketing Inc
04.2007 - 03.2015
Bachelor of Arts - Theology
Grand Canyon University
Associate of Arts - Liberal Arts And General Studies
Victor Valley College
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