Ernesto Concepcion
Paranaque City
Summary
Conscientious and compassionate human resources professional with drive for helping leaders, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Advanced level of maritime and global seafarer laws.
Overview
21
21
years of professional experience
Work History
Crew Administration Manager
Royal Caribbean Group
2024.02 - Current
Crew Administration Manager for Ship Modernization (Vessel Amplification Project/Dry Docks)
Royal Caribbean Group
2016.01 - Current
- Responsible for pre and post dry dock preparations and ensure enough manpower (riding crew / contractors) throughout modernization project
- Berthing allocation and of riding crew and contractors throughout duration of project
- To oversee contractors, work for any crew area enhancements such us crew back deck area, crew day room, training room, HR Office, conversion to digital TV's in crew accommodation
- Ensuring all projects are completed as per agreed completion date, smooth transition from old system (Encore to Fidelio) and Ving card to RFID card type system. Post dry dock inspection of modernized, enhanced or converted areas to ensure that projects are completed by contractors as agreed on contract
- Submission of project reports for all unfinished projects that require guarantee claims
- Post deployment of riding crew before the completion of modernization project, ensuring that all travel documentation, flights, and hotel are arranged accordingly
- Working closely with local Immigration and port agent for a smooth transition for the next project
- Enchantment of the Seas, Majesty of the Seas, Empress of the Seas, Adventure of the Seas, Independence of the Seas, Navigator of the Seas, Spectrum of the Seas, Quantum of the Seas, Freedom of the Seas & Allure of Seas up to present
Human Resources Manager
Royal Caribbean Group
2015.12 - Current
- Partners with Department and Division Heads to ensure that crew members understand how their roles can control expenses and/or generate revenue
- Monitors and supports how the vessel is driving performance to manage against revenue targets
- Manages the HR and Crew Welfare budgets and monitors and controls crew expenses (CAM)
- Supports and partners with the Learning and Development Consultant in the development and/or execution of relevant training programs
- Oversees activities relating to sign on and sign off procedures, crew immigration/customs and all other issues related to the HR Center, including turnover and unplanned movement
- Drives the execution of an HR strategic plan
- Facilitates all aspects of Talent Management, including career coaching and employee development, succession planning, talent assessment, internal promotions, and leadership cultural effectiveness
- Develops direct reports and high potential members of the Human Resources team to strengthen their current performance and prepare for future advancement
- Strives to build employee morale and develops strategies in partnership with onboard leadership to enhance overall employee satisfaction and engagement; ensures a commitment to crew satisfaction in the HR Center; inspires crew through encouragement and recognition of outstanding performance
- Educates and supports the onboard management with regards to HR policies, procedures and standards including the company's performance management system, progressive discipline procedures, as well as the change/promotions process, partners with Department and Division Heads to ensure consistent and fair application
- Provides open and honest performance feedback and takes appropriate action to improve performance, creates a climate of trust and mutual respect.
Crew Administration Manager
Royal Caribbean Group
2015.05 - Current
- Reporting directly to the Human Resources Manager, the key responsibility of this position is to oversee all non-financial aspects of the crew office (ie HR Center)
- Primarily responsible for Crew Immigration and Customs, as well as supporting other members of the crew administrative team, which may include Crew Admin
- Officer, Crew Relations Specialist and/or Crew Specialist positions, in all aspects of crew-related administration, also Crew Activities/events that foster improving Crew morale
- Ensures the delivery of exemplary service and dedicated support to shipboard employees
- Oversees the crew sign-on process, as directed by the Human Resources Manager, reviewing immigration documentation such as passports, visas, Alien Resident Cards (ARC), etc, to verify validity of documentation
- Also ensures each Letter of Employment matches the expected assignment
- Also verifies and maintains accurate records of all Seaman's Books, and Yellow Fever inoculation records
- Refers unusual documentation to the HR Manager
- Ensures the efficient clearance of Crewmembers signing on and off through Customs and Immigration, overseeing the accurate and timely processing of all paperwork, and by diplomatically encouraging a productive relationship with the relevant officials
- Responsible for the accurate reporting of air travel collections as and when applicable
- Supervises members of the crew administrative team in all sign-off processes, ensuring sign off crewmembers receive all documentation prior to sign off, including airline ticket and hotel details, also visa and/or medical renewal information, as applicable
- Coordinates with the shore-side support group the repatriation process for shipboard employees
- Responsible for overseeing the Crew Office/HR Center administration of the ship's Emergency Plan (EPlan), under the supervision of the Chief Officer Safety; ensuring all crewmembers receive their E-Card and instructions at sign on or when an assignment is changed
- Responsible for printing of SOEA's (Sign On Employment Agreement), for obtaining crew member signatures, and for filing of originals, in accordance with SQM
- Effectively administers operational guidance and support to the Financial Controller team (CPM and 2nd Payroll) in the Crew Office/HR Center as necessary, through synergetic communication of crew issues
- Routinely confers with Human Resources Manager, T&D Manager and Crew Payroll Manager to implement improvements and revisions to processes in the Crew Office/HR Center.
Crew Administrator
Royal Caribbean Group
2010.12 - Current
- Oversees the crew sign-on and sign-off process, as directed by the Human Resources Manager, reviewing immigration documentation such as passports, visas, Alien Resident Cards (ARC), Letters of Re-Employment, etc
- To determine validity of documents
- Refer unusual documentation to the Crew Admin Manager & HR Manager
- Ensures the efficient clearance of Crewmembers signing on and off through Customs and Immigration by diplomatically encouraging a productive relationship with the relevant officials
- Supervises the Crew Relations Specialist in the sign-on and sign-off processes, and ensures Crewmembers receive all documentation prior to sign off, including airline tickets, medicals, and training records
- Coordinates with the shore-side support group the repatriation process for shipboard employees
- Supervises the 90-Day US CBP Inspection of all Crew, with the assistance of the HR Manager, T&D Manager, Crew Relations Specialist, Crew Payroll Manager, and 2nd Purser Payroll
- Maintains current working knowledge of Customs and Immigration regulations and procedures and is responsible for informing the HR Manager & Crew Admin Manager of any changes in regulations
- Ensure accuracy of employee records.
Crew Relations Specialist
Royal Caribbean Group
2009.09 - Current
- Reports to the HR Manager and supervised by the Crew Administrator, Crew Relations Specialist is responsible for providing administrative support to the HR division for crew related issues
- Manages the berthing and par level processes for all crew members and provides reports for each voyage
- Coordinates the crew emergency plan numbers
- Assists the Crew Administrator with Crew Immigration/Customs with specific duties during the sign-on & sign-off process
- This includes assigning name badges and cabin keys at sign-on and collecting these at sign-off
- Responsibilities include coordinating repatriation for all crew by providing re-employment letters
- Processes all employee cruise requests with shoreside
- Organizes crew activities/events and manages crew welfare
- Performs HR administrative duties as directed by the HR Manager
- Provides information and services to shipboard employees with regards to orientating, assigning, and retrieving berthing, equipment, and written literature
- Issues cabins and bulk assignments to all Officers, Staff and Crew
- Records all cabin and crew changes and prepares berthing report for each voyage
- Assigns crew emergency numbers, name badges and cabin keys
- Collects all items when shipboard employees sign-off
- Assists with the crew sign-on and sign-off process, as directed by the Crew Admin
- Manager, reviewing immigration documentation such as passports, visas, Alien Resident Cards (ARC), Letters of Re-Employment, etc
- To determine validity of documents
- Refers unusual documentation to the Crew Admin
- Manager and HR Manager
- Ensure accuracy of employee records, Conducts/coordinates weekly cabin inspections and reports discrepancies
- Administers the shipboard employee cruise privileges to ensure that all cruise requests submitted by the crew are processed onboard and submitted to HR shore-side
- Observes flexible desk hours based on the itinerary and needs of the crew answering inquiries pertaining to services and general information
- Responds to concerns or complaints from any crewmember in a considerate, professional, and positive manner
- Takes ownership of concerns, follows up and consults with the HR Manager and/or Crew Administrator as necessary.
Waiter
Royal Caribbean Group
2004.03 - Current
Assistant Waiter
Royal Caribbean Group
2003.11 - Current
Operations Manager
Philippine Transmarine Carriers Inc. (PTC)
2022.03 - 2023.07
- Conducts monthly meetings with PTC's Multiple Account Managers (RCM, MSC Phils., Virgin Cruises, Private Yacht accounts & International Passenger RORO Vessels)
- Attends monthly meeting & maintains Government Relations with DMW, POEA, MARINA, PCG and Foreign Embassies to ensure that PTC Group is updated and in compliance with new government regulations
- Represent PTC Group to HRAP and Manning Agency Associations in the Philippines
- Develops annual strategic plans and budget for the fleet in consideration with corporate directions, feedback from principals and input from staff
- Achieves revenue targets through implementation of strategies and action plans
- Monitors budget for the fleet to ensure that actual expenses are maintained within approved levels
- Conducts industry benchmarking to determine and counter competitor activities
- Undertakes sales negotiations to ensure attainment of manning contract that will be beneficial to both client and company
- Monitors business development activities of staff to ensure that business opportunities are thoroughly explored and taken advantage of
- Performs work within the standards of the company's Quality Management System and Environmental Management System
- Ensures that quality policies and operational procedures are implemented and followed within the accounts being handled
- Establish and maintain meaningful business relationships with both internal and external customers to facilitate effective and efficient delivery of services
- Attends to inquiries of existing and prospective clients and makes proposals for crewing services in consultation with the Associate Vice President and/or Senior Vice President for Crewing Operations
- Provides relevant ideas and needed support that will result to business development, revenue generation, cost-savings or customer retention
- Build up pool and retention (Crew and Principal)
- Manages staff and staff activities ensuring crewing procedures are followed in accordance with prescribed standards
- Disseminates current, complete, accurate and relevant information procedures and regulations to all concerned persons
- Disseminates and updates all concerned on relevant information concerning policies and procedures
- Monitor submission of required management reports completely and accurately with accounting relative to the timely and accurate preparation of statements of account and processing of crew allotment and other payments (based on agreed wage and benefits)
- Manifests the PTC Corporate Values in all daily engagements
- Takes an active role in group activities and/or team projects (ad-hoc or otherwise) to ensure meeting department goals and objectives
- Maintains harmonious and professional working relationship within the department and with other members of the organization through participation and contribution to team activities and processes
- Demonstrates unquestionable integrity and honesty in all dealings with both internal and external partners / customers
- Complies with government legislation and company policies and ensures staff compliance with the same
- Attends relevant training programs and developmental activities, as planned, ensuring completeness of 32 training hours per year
- Participates in the corporate social responsibility project of the company as its contribution to sustainability
- Participates in the creation of the Individual Development Plan and executes application of learning for career development
- Disciplines staff for non-observance of company policies and ethical practices
- Performs other HR line functions (hiring, coaching, goal setting, delegating, etc.)
- Regularly conducts a one-on-one dialogue or section meeting with staff to address company / department / function-related issues, concerns and expectations
- Undertakes and monitors training, development, coaching and motivating of direct reports with the objective of developing a competent and viable team.
Education
Computer Science
Systems Technology Institute
01.1994
Notre Dame High School
01.1990
Skills
- Strong leadership focusing on operational efficiencies, cost-effectiveness, and continuous improvement.
Accomplishments
- Collaborated with team of 30 in the development of Healthy Return to Service (Post Pandemic Fleet Launch)
- Supervised team of six staff members ensuring smooth crew member travel to and from ships.
Workplacereference
Tracie Jones, Manager Talent Strategy & Leadership Development, Whats App
Personal Information
Date of Birth: 02/01/76
Languages
English
Native or Bilingual
Leader of the Year Award
Received this award in recognition of my extended and relentless efforts to organize and ensure a healthy return to service for our ship, post pandemic.
Timeline
Crew Administration Manager
Royal Caribbean Group
2024.02 - Current
Operations Manager
Philippine Transmarine Carriers Inc. (PTC)
2022.03 - 2023.07
Crew Administration Manager for Ship Modernization (Vessel Amplification Project/Dry Docks)
Royal Caribbean Group
2016.01 - Current
Human Resources Manager
Royal Caribbean Group
2015.12 - Current
Crew Administration Manager
Royal Caribbean Group
2015.05 - Current
Crew Administrator
Royal Caribbean Group
2010.12 - Current
Crew Relations Specialist
Royal Caribbean Group
2009.09 - Current
Waiter
Royal Caribbean Group
2004.03 - Current
Assistant Waiter
Royal Caribbean Group
2003.11 - Current
Computer Science
Systems Technology Institute
Notre Dame High School
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