Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Ernesto Avina-Ramirez

Union City

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Staff Secretary III

New Haven Unified School District
02.2018 - Current
  • Performed administrative tasks such as: answering phone calls, attending to clients visiting center, office ordering, calendar keeping for the campus, etc.
  • Support the Director of Student and Family Services, Union City Family Center(family resource center) Coordinator and the Pupil Services Coordinator with administrative tasks to include: Managing calendar, scheduling of meetings, budget keeping, set-up and clean-up of meetings, etc.
  • Support the MKV (displaced families) program of NHUSD by tracking purchases, student attendance, mileage reimbursements, scheduling meetings, etc.
  • Plan and execute important community resource events with over 35 different agencies and partners to the Union City Family Center
  • Support in site-wide emergency drills
  • Process Technology and Maintenance work orders for the site
  • Maintained strict confidentiality while handling sensitive company information and personnel records
  • Coordinated travel arrangements for executive staff, ensuring seamless transportation and accommodation experiences
  • Managed high-priority projects for senior leadership, facilitating timely completion and exceeding expectations

Special Education Paraprofessional

New Haven Unified School District
04.2016 - 02.2018
  • Supported the teacher with various day to day tasks
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements
  • Monitored student classroom and outdoors activities to promote student safety
  • Assisted with feeding and diaper changes daily

Sales Associate

Express
06.2014 - 06.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Managed returns, exchanges and refunds in accordance with store policy
  • Helped customers locate products and checked store system for merchandise at other sites
  • Collaborated with team members to achieve monthly sales targets
  • Solved customer challenges by offering relevant products and services
  • Managed efficient cash register operations
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs

Customer Service Representative

Coverall
03.2015 - 08.2015
  • Responded to customer requests for products, services, and company information
  • Adhered to company policies and scripts to achieve call-time and quality standards
  • Completed daily cold calling and outreach to build sales pipeline.

Health Center Peer Navigator

Tiburcio Vasquez Health Center
02.2014 - 02.2015
  • Organized educational events aimed at increasing client knowledge about relevant topics such as self-advocacy or healthcare literacy
  • Engaged clients in health-related activities to enhance overall well-being
  • Collaborated with local organizations to expand health services and resources


Education

High School Diploma -

James Logan High School
Union City, CA
06-2014

Skills

  • Maintaining schedules
  • Document preparation
  • Calendar management
  • Meeting coordination
  • Confidentiality
  • Customer service
  • Keyboarding skills
  • Verbal and written communication
  • Office administration
  • Organization
  • Task prioritization
  • Executive support
  • File management
  • Inventory purchasing

Accomplishments

2024 Student and Family Services Classified Employee of the Year

Certification

  • CA Paraprofessional Exam-Passed 81% Efficiency
  • Clerical Exam-Passed 95% Efficiency
  • Typing Certificate-46 WPM

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Staff Secretary III

New Haven Unified School District
02.2018 - Current

Special Education Paraprofessional

New Haven Unified School District
04.2016 - 02.2018

Customer Service Representative

Coverall
03.2015 - 08.2015

Sales Associate

Express
06.2014 - 06.2017

Health Center Peer Navigator

Tiburcio Vasquez Health Center
02.2014 - 02.2015

High School Diploma -

James Logan High School

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Ernesto Avina-Ramirez