J. Ernest Chartier
Chilliwack
Summary
Experienced Support Services Manager with over 5+ years of proven success in leading teams to deliver high-quality support services. Dedicated to meeting the needs of residents by providing appealing and nutritious therapeutic diets, along with top-notch laundry and housekeeping services that adhere to legislated and health authority standards.
Overview
11
11
years of professional experience
Work History
Support Services Manager (Dietary, Housekeeping, Laundry)
Trillium Bevan Village
06.2019 - 09.2024
- Monitored employee and customer interactions to assess quality of service.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Created, prepared, and delivered reports to various departments.
- Built and managed processes for tracking and monitoring department performance.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated office events, seminars and meetings for staff and clients.
- Created organized filing system to manage department documents.
- Negotiated and executed contracts on behalf of department.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Chef/ Manager
Delorme Food Services (Belvedere Seniors Living)
03.2014 - 06.2019
- Supervise designated staff by scheduling and coordinating tasks, checking work assignments and ensuring adherence to department standards and procedures; orients and trains new hires as required.
- Plans, receives and checks food and supplies for the department; assists in inventory control and resolves invoice discrepancies with suppliers; processes purchasing invoices and place orders as needed.
- Responsible to follow and uphold all policies and procedures of DFS.
- Ability to cook all items on the rotating menu.
- Attend OH&S, Infection Control, and monthly management meetings.
- Conduct annual performance reviews for dietary staff.
- Conduct satisfaction surveys, customer service audits, etc.
- Maintain a positive healthy atmosphere on a day to day basis in the kitchen.
- Orchestrate and plan any special functions in accordance with scheduled requests from the Recreation Department.
- Liaison between other departments in the facility and the dietary department.
- Seek to bring a resolve to any problems or conflicts between workers in the kitchen.
- Any requests from the owner that fits the scope of the position.
Education
Diploma - Nutrition & Food Services Management
Langara College
01.2017
Class 1 professional driving course - undefined
10.2009
Red Seal Chef- Certificate - undefined
01.1984
Journeyman of Cooking - Certificate - undefined
01.1981
Skills
- Team management tasks
- Administrative support tasks
- Supply requisition oversight
- Cost management in food operations
- Procurement management
- Cost monitoring
- Inventory control
- Nutritional meal planning
- Experience in dietary management for health conditions
- Leadership in supervision
- Nutritional menu design
- Kitchen equipment upkeep
- Organizing banquets
- Event catering coordination
Languages
English
Full Professional
French
Full Professional
Timeline
Support Services Manager (Dietary, Housekeeping, Laundry)
Trillium Bevan Village
06.2019 - 09.2024
Chef/ Manager
Delorme Food Services (Belvedere Seniors Living)
03.2014 - 06.2019
Class 1 professional driving course - undefined
Red Seal Chef- Certificate - undefined
Journeyman of Cooking - Certificate - undefined
Diploma - Nutrition & Food Services Management
Langara College
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