Summary
Overview
Work History
Education
Skills
Timeline
Work Preference
Work Availability
Hi, I’m

ERNEST SAN

Ottawa,Ontario

Summary

Seasoned IT professional with a successful history in technical support and system administration, pursuing an engaging opportunity to utilize my proficiency in troubleshooting, network management, and software administration. Committed to providing outstanding technical solutions and support that elevate organizational efficiency and enrich user satisfaction. Technical Expertise: Proficient in troubleshooting OS issues Skilled in maintaining, analyzing, and repairing computer systems, networks, hardware, and peripheral Experienced in software and plug-in installation and implementation Capable of conducting preventive maintenance and utilizing effective debugging procedures and anti-malware tools Strong knowledge of various Windows operating systems and relevant troubleshooting Proven ability to carry out routine maintenance tasks while ensuring licensing compliance Proficient in handling tickets, including break/fix issues, application installation and configuration, and user-level settings

Overview

10
years of professional experience

Work History

A PEST–BIO ENTOMOLOGICAL SERVICES, INT

OFFICE STAFF
11.2013 - 05.2014

Job overview

  • Provided comprehensive administrative support to facilitate daily office operations
  • Entered and managed data efficiently, ensuring accuracy and organization within office databases
  • Managed incoming and outgoing correspondence, including emails, calls, and letters
  • Maintained meticulous records of office activities, ensuring easy retrieval and reference
  • Assisted in scheduling appointments, meetings, and coordinating office calendars
  • Assisted in managing office supplies and inventory, ensuring adequate stock levels
  • Provided support in handling client inquiries, offering assistance and routing queries to the relevant departments
  • Supported various office tasks as needed, contributing to the overall efficiency of daily operations.

ENCODER - On, NEW BATONG MALAKE PUBLIC MARKET MULTI

Trainee
11.2013 - 05.2014

Job overview

  • Completed daily data back-up to secure records
  • Maintained daily production logs of activities and completed work
  • Maintained files, records and chronologies of entry activities
  • Prepared source data for computer entry by compiling and sorting information
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

HCL TECHNOLOGIES PHILIPPINES
MCKINLEY

SENIOR ANALYST
02.2023 - 09.2023

Job overview

  • Logged, prioritized, and resolved user-reported issues
  • Conducted remote troubleshooting and fixed OS problems
  • Coordinated with server admin for system integrity
  • Installed software and network printers
  • Managed tickets using SNOW (Service Now)
  • Administered Meraki Dashboard and Soti Mobi for Android devices
  • Provided desktop support via Citrix
  • Attended seminars for professional development.

HEALTHSERV LOS BAÑOS MEDICAL CENTER

IT ASSOCIATE
04.2019 - 02.2023

Job overview

  • Administered Active Directory, managed user accounts, and controlled group policies
  • Setup and resolved issues related to network and local printers
  • Provided technical assistance and managed folder permissions
  • Oversaw and preserved computer systems and networks
  • Managed DHCP server and group policy configurations
  • Configured and supervised antivirus systems (Bitdefender, Sophos Cloud)
  • Administered Windows Server and VM configurations
  • Executed OS and application upgrades
  • Maintained SonicWall Firewall and Google Workspace
  • Set up LAN/WAN, Wi-Fi networks, and managed Sundray (Wi-Fi control center for Healthserv).

AUTOMATED TECHNOLOGY PHILIPPINES

IT TECHNICAL STAFF
07.2018 - 03.2019

Job overview

  • Provided comprehensive technical support and efficient helpdesk services to internal users
  • Monitored and ensured the smooth operation of computer systems and networks
  • Configured various network devices, including Cisco Switch/Router, Sophos Firewall, and Grandstream devices
  • Installed and configured diverse software applications to meet organizational needs
  • Managed server backups and effectively handled data management tasks to ensure data integrity
  • Conducted regular inventory checks to maintain accurate records of hardware and software assets
  • Diagnose and troubleshoot technical issues, escalate complex problems when necessary
  • Offer guidance to users on proper use of hardware and software.

LOS BAÑOS DOCTORS HOSPITAL AND MEDICAL CENTER INC

IT STAFF
01.2016 - 04.2018

Job overview

  • Installed and configured computer hardware, operating systems, and various applications
  • Monitored and maintained computer systems and networks, ensuring smooth operations
  • Resolved hardware and software issues promptly, performing replacements when necessary
  • Provided comprehensive user support, assisting with technical issues and offering documentation for guidance
  • Conducted routine electrical safety checks on computer equipment, ensuring compliance with safety standards
  • Demonstrated expertise in troubleshooting hardware and software problems, ensuring minimal disruptions
  • Managed hardware inventory and maintained accurate records of all equipment
  • Ensured adherence to safety protocols and guidelines while handling computer systems and equipment.

M.I.S, COLEGIO DE SAN JUAN DE LETRAN, CALAMBA
LOS BAÑOS, PH

Technical Assistant
11.2014 - 10.2015

Job overview

  • Installed and configured computer hardware, operating systems, and various applications
  • Assisted staff, faculty, and students in resolving technical issues promptly and effectively
  • Maintained and monitored PC performance to ensure optimal functionality
  • Managed hardware improvements and conducted repairs to ensure continuous functionality
  • Implemented software updates and performed regular maintenance tasks to enhance system performance
  • Provided guidance and assistance to users, ensuring they could effectively utilize systems and applications
  • Managed inventory for computer hardware and software, maintaining accurate records
  • Maintained detailed documentation of technical issues, resolutions, and system updates, contributing to efficient reporting and analysis.

COLEGIO DE SAN JUAN DE LETRAN
CALAMBA

HUMAN RESOURCES DEPARTMENT ASSISTANT
07.2015 - 08.2015

Job overview

  • Updated and entered data accurately into computer systems, ensuring information integrity and completeness
  • Maintained meticulous records of all data entered, organized for easy retrieval and reference
  • Assisted in maintaining and organizing the HR department's databases for efficient access and retrieval of information
  • Ensured the accuracy and completeness of data through careful data entry and verification procedures
  • Provided support in various HR functions, assisting with administrative tasks as needed
  • Assisted in generating reports based on the entered data, facilitating decision-making processes within the HR department
  • Collaborated with the HR team, communicating effectively to ensure accurate data entry and streamlined operations.

Education

Algonquin College
Ottawa, Ontario CA

Diploma from Web Development And Internet Application
01.2024 - Current

Laguna State Polytechnic University

Bachelor of Science from Information Technology
2013

Skills

  • Technical Competence
  • Problem-Solving
  • Adaptability
  • Attention to Detail
  • Communication
  • Team Collaboration
  • Analytical Thinking
  • Project Management
  • Administrative Skills:
  • Collaborative approach with server administration to maintain computer system integrity
  • Expertise in G Suite and Meraki Dashboard for network administration and support

Timeline

Algonquin College

Diploma from Web Development And Internet Application
01.2024 - Current

SENIOR ANALYST

HCL TECHNOLOGIES PHILIPPINES
02.2023 - 09.2023

IT ASSOCIATE

HEALTHSERV LOS BAÑOS MEDICAL CENTER
04.2019 - 02.2023

IT TECHNICAL STAFF

AUTOMATED TECHNOLOGY PHILIPPINES
07.2018 - 03.2019

IT STAFF

LOS BAÑOS DOCTORS HOSPITAL AND MEDICAL CENTER INC
01.2016 - 04.2018

HUMAN RESOURCES DEPARTMENT ASSISTANT

COLEGIO DE SAN JUAN DE LETRAN
07.2015 - 08.2015

Technical Assistant

M.I.S, COLEGIO DE SAN JUAN DE LETRAN, CALAMBA
11.2014 - 10.2015

OFFICE STAFF

A PEST–BIO ENTOMOLOGICAL SERVICES, INT
11.2013 - 05.2014

Trainee

ENCODER - On, NEW BATONG MALAKE PUBLIC MARKET MULTI
11.2013 - 05.2014

Laguna State Polytechnic University

Bachelor of Science from Information Technology

Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Location Preference

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementFlexible work hoursTeam Building / Company RetreatsWork from home optionPersonal development programs
Availability
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