Ernest Prokofiew
Bolton,ON
Summary
Results-driven Financial Services graduate with a strong academic foundation and hands-on experience in financial analysis, customer relations, and sales strategy. Adept at leveraging financial insights to drive sales and build lasting client relationships. Demonstrates a keen understanding of Canadian banking products and services, combined with exceptional interpersonal communication skills. Proven ability to identify customer needs, and offer tailored products and financial solutions. As a recent graduate, I am eager to contribute to a dynamic banking environment by applying my analytical skills and sales acumen to achieve organizational goals and enhance client experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inside Sales Account Manager
White Cap Construction Supply Inc.
12.2022 - 12.2023
- Increased customer satisfaction by providing personalized account management and addressing clients'' needs promptly.
- Provided regular updates on account activities to senior leadership, highlighting successes and areas requiring further attention.
- Maintained detailed records of customer interactions and transactions, allowing for efficient follow-up actions and improved relationship management.
- Attended industry conferences and networking events, representing White Cap professionally while forging new connections in field.
- Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
- Prospected new leads with high level of outbound calls to both cold and warm contacts.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Responded to inbound inquiries regarding accounts and payments.
Telus Sales Representative
Telus Mobility
06.2022 - 10.2023
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and implemented sales strategies to increase profits.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated new leads through networking and attending industry events.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Verbally pitched and negotiated with 20+ prospected clients daily
Produce Department Manager
Garden Foods
02.2019 - 09.2021
- Coached and mentored new team members.
- Orchestrated performance-oriented environment by closely supporting team members.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
Education
Advanced Diploma - Business Management - Financial Services
Humber College
Toronto, ON08.2024
Advanced Diploma - Horticulture
University of Guelph
Guelph, ON12.2022
High School Diploma -
Humberview Secondary School
Bolton, ON06.2019
Skills
- Robust Sales Expertise
- Strong Understanding of Canadian Banking Products and Services
- Accounts Payable and Accounts Receivable
- Credit Analysis
- MS Office
- Account Performance Reviews
- Client Relationship Development
- Customer Financing
- Money Transfer Systems
- Suggestive Selling
- Computer Proficiency and Microsoft Excel
- Cold calling expertise
- Account Management
- Regulatory Compliance
- Punctual and Dependable
Certification
- First Aid Certified
Timeline
Inside Sales Account Manager
White Cap Construction Supply Inc.
12.2022 - 12.2023
Telus Sales Representative
Telus Mobility
06.2022 - 10.2023
Produce Department Manager
Garden Foods
02.2019 - 09.2021
Advanced Diploma - Business Management - Financial Services
Humber College
Advanced Diploma - Horticulture
University of Guelph
High School Diploma -
Humberview Secondary School
- First Aid Certified
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