Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ernest Mugisha

Summary

Dedicated and results-driven hospitality professional with extensive experience in hotel operations, customer service, and team coordination. Seeking to leverage my skills in cleanliness, customer care, staff supervision, and operational management to contribute to a reputable hospitality establishment.

Overview

5
5
years of professional experience

Work History

Guestroom attendant

Hilton Resort Hotel
03.2023 - 05.2024
  • Cleaned and maintained guest rooms to the highest standards, ensuring cleanliness and comfort
  • Refilled supplies and amenities in guest rooms, including towels, toiletries, and minibar items
  • Responded promptly to guest requests and inquiries, providing exceptional customer service
  • Conducted regular inspections of rooms and public areas to ensure adherence to cleanliness standards
  • Coordinated with the front desk and maintenance teams to report and resolve any issues or maintenance needs
  • Managed inventory of cleaning supplies and linens, ensuring timely restocking
  • Assisted in training new staff on cleaning procedures and safety protocols

Sales Associate

Revolution Sports Shop
01.2021 - 12.2022
  • Provided exceptional customer service, resulting in increased sales
  • Assisted in training new staff
  • Conducted product demonstrations and provided expert advice to customers
  • Assisted in visual merchandising to enhance the store's appeal
  • Made orders for the new stock needed

Cashier

Simba Supermarket
07.2019 - 01.2021
  • Managed cash transactions with precision and efficiency
  • Addressed customer queries and concerns with a friendly and approachable demeanor
  • Assisted in training new staff on cashier duties and customer service protocols
  • Played a key role in ensuring accurate accounting of daily sales transactions
  • Coordinated with other departments to streamline operations and improve customer service

Education

Hospitality Hotel and Restaurant Operations

Excella High School

Skills

  • Inventory management and restocking
  • Attention to detail and organizational skills
  • Communication
  • Staff training and supervision
  • Teamwork
  • Time management

Timeline

Guestroom attendant

Hilton Resort Hotel
03.2023 - 05.2024

Sales Associate

Revolution Sports Shop
01.2021 - 12.2022

Cashier

Simba Supermarket
07.2019 - 01.2021

Hospitality Hotel and Restaurant Operations

Excella High School
Ernest Mugisha