Ernest McCarty
Pittsburg
Summary
Skilled in client services and case management, with a strong background in social services, relationship building and documentation management. Proven track record in improving operational efficiency and supporting diverse client needs. Seeking to leverage expertise in a new role that values case management and client relationship skills.
Overview
14
14
years of professional experience
Work History
Housing and Employment Case Manager
Operation Dignity
01.2026 - Current
- Developed individualized employment plans to address client needs and goals.
- Coordinated job readiness workshops to improve skills for diverse client demographics.
- Conducted assessments to identify barriers to employment and provide tailored support.
- Advocated for veterans to navigate social services and workforce development programs effectively.
- Assessed VA benefits award letters and interpreted results to assist and counsel veteran clients.
- Coordinated with community organizations, including U.S. Department of Veterans Affairs (VA), to provide clients with comprehensive support and access to essential services.
Fraud Compliance Analyst
Robert Half
05.2025 - 09.2025
- Conducted thorough investigations on alerts from transaction monitoring systems, identifying unusual patterns or suspicious activity to mitigate potential risks.
- Investigated client transactional behavior against expected norms, resolving inconsistencies to ensure compliance with regulatory standards.
- Analyzed complex financial records to identify discrepancies or irregularities in accordance with regulatory requirements.
- Maintained current understanding of AML regulations and applied them effectively in daily operations to uphold compliance integrity.
- Prepared clear and concise documentation of findings for review by senior compliance staff or regulatory bodies.
Housing Assistant
San Diego Housing Commission
01.2018 - 11.2024
- Determined eligibility for government rental assistance benefits and public housing clients, ensuring compliance with program guidelines and contributing to improved service delivery.
- Arranged access to essential services for tenants, including health care, education, and employment opportunities, enhancing tenant support and community integration.
- Maintain and update accurate case files and client information in the Veterans Affairs Supportive Housing (VASH) database, ensuring data integrity and adherence to privacy regulations.
- Compiled monthly reports on occupancy rates and related data to inform housing operations and decision-making.
- Achievement: 1st trainee to graduate in training cohort; participated in Leasing Push, RTA review, Participant Briefings, maintained 100% timeliness and accuracy; rated excellent in annual reviews and the go-to staff to help all three occupancy teams stay afloat by covering additional case files.
Employment Case Manager/Career Coach
Arbor E&T ResCare
07.2015 - 12.2017
- Achievement: Designated Lead Career Coach who led and delivered training for more than 100 clients hired.
- Managed caseload of 350+ Welfare-to-Work participants, developing vocational goals aligned with individual skills and career aspirations.
- Facilitated job clubs, resume workshops, and career development activities, empowering clients to achieve self-sufficiency and secure employment.
- Identified and addressed employment barriers through one-on-one meetings, implementing tailored strategies that supported client progress.
- Provide job-seeking, resume writing, interview prep and job retention guidance in both group and individual settings.
Case Manager/Program Specialist I
Covance Laboratories
03.2012 - 07.2015
- Organized and created custom case management plans and specialized counseling programs, enhancing patient support.
- Support the Forteo Connect Medical Insurance program by managing patient needs regarding payments, reimbursements, and financial assistance program enrollment.
- Screened and processed patient assistance applications, ensuring accurate enrollment and timely follow-up.
- Act as a liaison between clients (patients, physicians, and distributors) and the company to facilitate access to necessary therapies.
- Maintained detailed records of patient status and program enrollments, ensuring compliance with program specifications.
Education
Bachelor of Science - Business Administration Candidate
Southern New Hampshire University
06-2028
High School Diploma - undefined
Armijo High School
CA05-2002
Skills
- Case Management
- Client advocacy
- Case assessment
- Client outreach
- Documentation review
- Program evaluation
- Affordable housing
- Housing management
- Data analysis
Timeline
Housing and Employment Case Manager
Operation Dignity
01.2026 - Current
Fraud Compliance Analyst
Robert Half
05.2025 - 09.2025
Housing Assistant
San Diego Housing Commission
01.2018 - 11.2024
Employment Case Manager/Career Coach
Arbor E&T ResCare
07.2015 - 12.2017
Case Manager/Program Specialist I
Covance Laboratories
03.2012 - 07.2015
High School Diploma - undefined
Armijo High School
Bachelor of Science - Business Administration Candidate
Southern New Hampshire University