Ernest McCarty
Pittsburg
Summary
Skilled in client services and case management, with a strong background in social services, relationship building and documentation management. Proven track record in improving operational efficiency and supporting diverse client needs. Seeking to leverage expertise in a new role that values case management and client relationship skills.
Overview
14
14
years of professional experience
Work History
Housing and Employment Case Manager
Operation Dignity
Oakland, CA
01.2026 - Current
- Developed individualized employment plans to address client needs and goals.
- Coordinated job readiness workshops to improve skills for diverse client demographics.
- Conducted assessments to identify barriers to employment and provide tailored support.
- Advocated for veterans to navigate social services and workforce development programs effectively.
- Assessed VA benefits award letters and interpreted results to assist and counsel veteran clients.
- Coordinated with community organizations, including U.S. Department of Veterans Affairs (VA), to provide clients with comprehensive support and access to essential services.
Fraud Compliance Analyst
Robert Half
Las Vegas, NV
05.2025 - 09.2025
- Conducted thorough investigations on alerts from transaction monitoring systems, identifying unusual patterns or suspicious activity to mitigate potential risks.
- Investigated client transactional behavior against expected norms, resolving inconsistencies to ensure compliance with regulatory standards.
- Analyzed complex financial records to identify discrepancies or irregularities in accordance with regulatory requirements.
- Maintained current understanding of AML regulations and applied them effectively in daily operations to uphold compliance integrity.
- Prepared clear and concise documentation of findings for review by senior compliance staff or regulatory bodies.
Housing Assistant
San Diego Housing Commission
San Diego, CA
01.2018 - 11.2024
- Determined eligibility for government rental assistance benefits and public housing clients, ensuring compliance with program guidelines and contributing to improved service delivery.
- Arranged access to essential services for tenants, including health care, education, and employment opportunities, enhancing tenant support and community integration.
- Maintain and update accurate case files and client information in the Veterans Affairs Supportive Housing (VASH) database, ensuring data integrity and adherence to privacy regulations.
- Compiled monthly reports on occupancy rates and related data to inform housing operations and decision-making.
- Achievement: 1st trainee to graduate in training cohort; participated in Leasing Push, RTA review, Participant Briefings, maintained 100% timeliness and accuracy; rated excellent in annual reviews and the go-to staff to help all three occupancy teams stay afloat by covering additional case files.
Employment Case Manager/Career Coach
Arbor E&T ResCare
San Diego, US
07.2015 - 12.2017
- Achievement: Designated Lead Career Coach who led and delivered training for more than 100 clients hired.
- Managed caseload of 350+ Welfare-to-Work participants, developing vocational goals aligned with individual skills and career aspirations.
- Facilitated job clubs, resume workshops, and career development activities, empowering clients to achieve self-sufficiency and secure employment.
- Identified and addressed employment barriers through one-on-one meetings, implementing tailored strategies that supported client progress.
- Provide job-seeking, resume writing, interview prep and job retention guidance in both group and individual settings.
Case Manager/Program Specialist I
Covance Laboratories
La Jolla, CA
03.2012 - 07.2015
- Organized and created custom case management plans and specialized counseling programs, enhancing patient support.
- Support the Forteo Connect Medical Insurance program by managing patient needs regarding payments, reimbursements, and financial assistance program enrollment.
- Screened and processed patient assistance applications, ensuring accurate enrollment and timely follow-up.
- Act as a liaison between clients (patients, physicians, and distributors) and the company to facilitate access to necessary therapies.
- Maintained detailed records of patient status and program enrollments, ensuring compliance with program specifications.
Education
Bachelor of Science - Business Administration Candidate
Southern New Hampshire University
06-2028
High School Diploma - undefined
Armijo High School
CA05-2002
Skills
- Case Management
- Client advocacy
- Case assessment
- Client outreach
- Documentation review
- Program evaluation
- Affordable housing
- Housing management
- Data analysis
Timeline
Housing and Employment Case Manager
Operation Dignity
01.2026 - Current
Fraud Compliance Analyst
Robert Half
05.2025 - 09.2025
Housing Assistant
San Diego Housing Commission
01.2018 - 11.2024
Employment Case Manager/Career Coach
Arbor E&T ResCare
07.2015 - 12.2017
Case Manager/Program Specialist I
Covance Laboratories
03.2012 - 07.2015
High School Diploma - undefined
Armijo High School
Bachelor of Science - Business Administration Candidate
Southern New Hampshire University