Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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ERNEST ALFEREZ

Edmonton,AB

Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Overview

17
17
years of professional experience

Work History

Greenlight Hub Expert

Uber Canada
Edmonton, AB
09.2019 - Current
  • Performed background checks to Edmonton Police Service while ensuring to maintain less than 5% error rate
  • Assisting drivers with Uber driver app, problem solving mobile phone issues or app issues and Uber software issues on Mac
  • Maintained Excel spreadsheets of various driver data & being responsible for the protection of personal data
  • Other duties include greeting drivers and checking them into their appointments
  • Assisting driver partners with payment issues and tax summary questions
  • Reporting outages, glitches and other internal issues in thorough and effective fashion

Store Manager

Bell Canada/Virgin Mobile Canada
Edmonton , AB
10.2016 - 09.2019
  • Performed job interviews and made staffing decisions.
  • Counting cash drawers, making bank deposits and attentively recording any variances and filing reports accordingly
  • Organizing private mailbox system using Microsoft Outlook.
  • Assigning employees to specific duties to best meet store needs
  • Experience with Excel and Word for detailed sales and inventory data reports
  • Checking and auditing of invoices, noting and recording errors, and filing invoices by dates
  • Filing, recording and sending files and private paperwork to Iron Mountain.
  • Conducting store inventories twice per month, recording results into Excel and filing paperwork accordingly
  • Oversaw inventory management with cycle counts, audits and shrinkage control
  • Maintained at least 90% store sales target monthly

Assistant Manager (PT- Four 8 hour shifts/week)

Bell Canada/Virgin Mobile Canada
Edmonton, AB
07.2012 - 10.2016
  • Accurately input customer names, identification information, and addresses for credit evaluations into Bell systems or Equifax.
  • Solved unresolved customer issues
  • Promptly responded to inquiries and requests from prospective customers
  • Developed highly empathetic client relationships and earned reputations for exceeding service standard goals
  • Maintained up-to-date knowledge of product and service changes.
  • Updated customer orders from start to finish in accurate and timely manner
  • Investigated and resolved customer inquiries and complaints in timely and empathetic manner
  • Maintained at least 85% personal sales target

Banquet Server (PT, Varied hours)

Shaw Conference Centre
Edmonton, AB
09.2007 - 06.2012
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests
  • Effectively listened, understood and clarified guest concerns and issues
  • Developed and maintained positive working relationships with others to reach business goals
  • Resolved guest complaints quickly and efficiently
  • Provided friendly and attentive service
  • Maintained 100% attendance rate

Education

Diploma - Business Administration- Finance

Northern Alberta Institute of Technology
Edmonton
2013

High School Diploma -

M.E. LaZerte High School
Edmonton
2009

Skills

  • Positive outlook
  • Energetic and driven
  • People-oriented
  • Excellent communication skills
  • Motivated team player
  • Excellent time management skills
  • Positive and friendly
  • Goal-oriented
  • Cash handling and management experience
  • Exceptional telephone etiquette
  • Accurate and detailed data input skills
  • Microsoft Outlook, Word and Excel experience

Additional Information

  • Fluency in English and Spanish
  • Alberta Class 5 (non-GDL) licence

Timeline

Greenlight Hub Expert

Uber Canada
09.2019 - Current

Store Manager

Bell Canada/Virgin Mobile Canada
10.2016 - 09.2019

Assistant Manager (PT- Four 8 hour shifts/week)

Bell Canada/Virgin Mobile Canada
07.2012 - 10.2016

Banquet Server (PT, Varied hours)

Shaw Conference Centre
09.2007 - 06.2012

Diploma - Business Administration- Finance

Northern Alberta Institute of Technology

High School Diploma -

M.E. LaZerte High School

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