Ernalyn Fernandez
Regina,SK
Summary
Proven leader with a track record of enhancing operational efficiency and team productivity. Skilled in staff training, development, and customer service excellence. Demonstrates strong decision-making and MS Office proficiency. Achieved significant improvements in employee performance and customer satisfaction through effective coaching and problem-solving. Detail-oriented team player with strong organizational skills. Ability to multi-tasks and work independently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
First Assistant Manager
S&B Restaurants Ltd / McDonald's Restaurant
09.2019 - Current
- Assisted in recruiting top talent for various positions within the store, contributing to a high-performing team.
- Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
- Improved team productivity by implementing efficient staff scheduling and task delegation.
- Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
- Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Created employee schedules to align coverage with forecasted demands.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Ensured compliance with all company policies, local regulations, and health codes to maintain a safe working environment for all employees.
- Coordinated seamless communication between departments for smoother operations and better collaboration efforts.
Food Service Supervisor
Big Fish Enterprises Ltd / Subway Restaurant
04.2016 - 07.2018
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Ordered new supplies and food to maintain service levels.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Education
Bachelor of Science - Commerce
University of Luzon
Philippines10.2006
Skills
- Decision-making capabilities
- Operational Efficiency
- Staff Training and Development
- Documentation And Reporting
- Goal Setting and Achievement
- Employee Scheduling
- Computer Skills; MS Office
- Staff Development
- Teamwork and Collaboration
- Customer Service
Languages
English
Full Professional
Certification
- Licensed Insurance Advisor/Broker - [2020]
CHARACTER REFERENCES
- Noemi Jean Primitivo / 306 530 8879
- Junelyn Agunas / 306 502 6329
Timeline
First Assistant Manager
S&B Restaurants Ltd / McDonald's Restaurant
09.2019 - Current
Food Service Supervisor
Big Fish Enterprises Ltd / Subway Restaurant
04.2016 - 07.2018
Bachelor of Science - Commerce
University of Luzon
- Licensed Insurance Advisor/Broker - [2020]
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