Ernald Euraoba
Niagara Falls
Summary
Detail-oriented IT professional with 10 years of experience in various roles such as software/hardware specialist, systems/network support specialist, PHP Web Developer, and Slot Technician. Wide range of platform expertise and excellent written and oral communication skills, allowing for effective explanation of complex software issues in easy-to-understand terms. Experience includes updating slot machine software and possessing general knowledge of software essentials. Proficient in programming languages such as AJAX, JQuery, Javascript, AngularJS, PHP, and HTML Database MySQL. Skilled in using ERA Reynolds & ERA Igniter Reynolds system software. Prioritizes tasks, multitasks, and achieves SLAs. Adaptable to changing environments with good analytical skills and the ability to quickly research and learn new procedures. Working knowledge of most Microsoft operating systems and productivity tools. Skilled with computer systems, various networks, and mobile phones. Goal-oriented strategist whose confidence and perseverance promote success.
Overview
15
15
years of professional experience
Work History
Slot Technician
Fallsview Casino Niagara
06.2018 - Current
- Effectively work with casino management to resolve customer disputes in issues involving electronic gaming machines
- Reprogram CPU boards and set all AGCO regulated options on slot machines
- Perform Jackpot inspections as outlined by the Internal Control Manual by verifying the slot machine has not been tampered with
- Monitor all slot machine inventory, future projects, upgrades, new regulations and order all required parts
- Troubleshoot machines and other gaming components accurately and repaired quickly to maintain functionality efficiency
- Maintain proper documentation on department repair logs, shift logs, pm logs, M.E.A.L
- Cards, etc
- Properly diagnose faulty equipment to the component level
- Safely and effectively operate shop tools including hand tools, soldering equipment, electronic test equipment and other equipment as required
- Install, troubleshoot, repair, and operate IGT, WMS, Aristocrat, and Bally Gaming Systems
Parts Man / Shipping Receiving
Taylor Lexus Toyota
07.2016 - 05.2018
- Performing unpacking of shipment deliveries
- Preparing Shipping documents
- Maintaining records of incoming and outgoing shipments
- Consolidating shipping orders
- Creating parts labels
PHP Web Developer
Zylun Philippines Inc. (CoDev)
08.2012 - 10.2014
- Company Overview: The Zylun now CoDev was designed to give small businesses access to the benefits of an international workforce without the distraction and high costs of opening their own remote office
- CoDev would do the recruiting overseas, but let the client act as the hiring manager and select the best person for the job
- Present clients' products and services to a wide audience by creating attractive, functional websites
- Construct the layout of a website, creating a visually interesting home page and user-friendly design
- Make sure that the site is functional on all web browsers, periodically testing and updating it as needed
- The Zylun now CoDev was designed to give small businesses access to the benefits of an international workforce without the distraction and high costs of opening their own remote office
- CoDev would do the recruiting overseas, but let the client act as the hiring manager and select the best person for the job
Computer Technician / Network Administrator
Gaisano Group of Companies
03.2010 - 07.2012
- Company Overview: Chain of shopping malls under the Philippine-based Gaisano Grand Group of Companies
- Setting up workstations with computers and necessary peripheral devices
- Installing and configuring appropriate software and functions according to specifications
- Develop and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Chain of shopping malls under the Philippine-based Gaisano Grand Group of Companies
Education
Bachelor of Science - Computer Science
St Paul College
Cebu, Philippines03.2009
Skills
- Experience updating slot machine software and general knowledge of software essentials
- Oversee preventative maintenance and technical troubleshooting of all gaming machines within the casino
- Knowledge in programming including AJAX, JQuery, Javascript, AngularJS, PHP, HTML
- Database MySQL
- Knowledge in using ERA Reynolds & ERA Igniter Reynolds system software
- Maintain customer satisfaction and ensure customer needs are met
- Prioritize, multi-task and ensure SLA's are achieved
- Good analytical skills, research and learn new procedures quickly
- Working knowledge of most every Microsoft operating system and productivity tools
- Skilled with computer systems, various networks and mobile phones
- Goal-oriented strategist whose confidence and perseverance promote success
- Customer service
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Timeline
Slot Technician
Fallsview Casino Niagara
06.2018 - Current
Parts Man / Shipping Receiving
Taylor Lexus Toyota
07.2016 - 05.2018
PHP Web Developer
Zylun Philippines Inc. (CoDev)
08.2012 - 10.2014
Computer Technician / Network Administrator
Gaisano Group of Companies
03.2010 - 07.2012
Bachelor of Science - Computer Science
St Paul College
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