Erminia Emanuela Pugliese
Woodbridge,ON
Summary
Results-focused Supervisor offering successful background leading. Successful at engaging with staff by discussing overall work performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and overall communications. Organized with exceptional work ethic and dedication to completing projects. Skilled in both independently motivated and collaborative team settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front End Manager
Gino's Meats & Deli
11.2014 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained strong customer relations and effective customer service standards.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Weekends Only.
Registered Early Childhood Educator
Maple Pre-School
02.2024 - 06.2024
- Enhanced children''s cognitive development by implementing play-based learning activities.
- Partnered with parents to facilitate consistent routines and reinforce positive behaviors in children both at home and in the classroom setting.
- Led professional development workshops for fellow educators on topics such as curriculum planning, child development theories, and classroom management strategies.
- Developed strong relationships with families through open communication channels, parent-teacher conferences, and community events participation.
Registered Early Childhood Educator
Community Of Maple Child Care Services
08.2022 - 12.2023
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Barista
Fortinos
08.2019 - 05.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Diploma - Early Childhood Education
Humber College
Toronto, ON04.2022
High School Diploma -
Holy Cross Catholic Academy High School
Woodbridge, ON06.2020
Skills
- Report Preparation and Analysis
- Regulatory Compliance
- Performance Management
- Complex Problem Solving
- Team Building
- Motivational Leadership
- Communicating with Parents and Teachers
- Play-Based Learning
- Teacher and Administrator Collaboration
- Time Management
- Relationship Building
- Fluent in both English and Italian
Certification
Certified in Standard First Aid & Level 'C' CPR/AED
Certified in Emergency First Aid & Level 'C' CPR/AED
Certified in Deaf & Hard Of Hearing
Cleared & Current Reference Police Check
Registered with College of Early Childhood Educator(CECE)
References
- Luigi P
Owner of Gino's Meats & Deli
Owner/Manager
416-565-9246
Previous Manager.
- Ida Giglio
Manger of Cafe Department
647-527-6865
Previous Manager.
.
Timeline
Registered Early Childhood Educator
Maple Pre-School
02.2024 - 06.2024
Registered Early Childhood Educator
Community Of Maple Child Care Services
08.2022 - 12.2023
Barista
Fortinos
08.2019 - 05.2020
Front End Manager
Gino's Meats & Deli
11.2014 - Current
Diploma - Early Childhood Education
Humber College
High School Diploma -
Holy Cross Catholic Academy High School
Certified in Standard First Aid & Level 'C' CPR/AED
Certified in Emergency First Aid & Level 'C' CPR/AED
Certified in Deaf & Hard Of Hearing
Cleared & Current Reference Police Check
Registered with College of Early Childhood Educator(CECE)
Similar Profiles
Theresa YoungTheresa Young
Customer Service Specialist at Shoreline Prime Meats and DeliCustomer Service Specialist at Shoreline Prime Meats and Deli
Christian PhouannavongChristian Phouannavong
Shift Manager at Kinders Meats And DeliShift Manager at Kinders Meats And Deli
Caya MooreCaya Moore
Team Member at Kinders Meats DeliTeam Member at Kinders Meats Deli