Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Hi, I’m

Ermilus Destin

Fibre Optic/Resolution Technician
Montreal,QC
Ermilus Destin

Summary

Dynamic and results-driven technician with expertise in equipment maintenance and problem-solving, honed at Bell Canada. Proven track record of enhancing customer satisfaction through effective technical issue resolution and proactive learning. Adept at adapting to new technologies, ensuring swift mastery and implementation of solutions.

Overview

13
years of professional experience
1
Certification
2
Languages

Work History

Bell Canada

Fibre Optic/Resolution Technician
11.2022 - Current

Job overview

  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Reduced response times to technical issues, implementing prioritized troubleshooting protocol.

Newrest, Ltd

In-flight Catering Dispatcher
08.2018 - 04.2025

Job overview

  • Directed dispatching, routing, and tracking of 35 fleet vehicles.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Sperry Rail

Rail Road Inspector
07.2012 - 09.2018

Job overview

  • Improved road safety by conducting thorough inspections and identifying potential hazards.
  • Maintained detailed records of all inspections, findings, and recommendations for future reference and analysis.
  • Participated in ongoing professional development opportunities to stay abreast of emerging trends in road inspection methodologies and technologies.
  • Collaborated with engineers and contractors to develop action plans for resolving deficiencies, minimizing the impact on project timelines.

Education

Herzing College
Montreal, Canada

Associate's Degree from International Business Management/import/Export
07-2018

University Overview

  • Completed College-level Coursework: International Business administration/Import & Export, Herzing college

Skills

Equipment maintenance

Certification

Fibre. Optic, Copper Training-7 months

Interests

  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Artificial Intelligence (AI) and Machine Learning

Timeline

Fibre. Optic, Copper Training-7 months

06-2023
Fibre Optic/Resolution Technician
Bell Canada
11.2022 - Current
In-flight Catering Dispatcher
Newrest, Ltd
08.2018 - 04.2025
Rail Road Inspector
Sperry Rail
07.2012 - 09.2018
Herzing College
Associate's Degree from International Business Management/import/Export

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Ermilus DestinFibre Optic/Resolution Technician