Ermias Bekele
Edmonton,AB
Summary
Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Overview
5
5
years of professional experience
Work History
Hospitality Worker
Hotel Keble
Nairobi, Kenya
12.2022 - 09.2024
- Greeted customers and provided them with menus.
- Assisted in seating guests and ensuring they were comfortable.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Served food and drinks to customers in a timely manner.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Restocked supplies of condiments, beverages and other items as needed.
- Monitored inventory levels for all items used in the hospitality area.
- Attended staff meetings to discuss upcoming events or promotions at the restaurant.
Cleaning Contractor
Self employed
Nairobi, Kenya
09.2019 - 09.2024
Hospitality Worker
Moonlight Hotel
Nairobi, Kenya , Manitoba
08.2019 - 10.2022
- Served food and drinks to customers in a timely manner.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Monitored inventory levels for all items used in the hospitality area.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Attended staff meetings to discuss upcoming events or promotions at the restaurant.
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Welcomed customers to property and offered immediate assistance with needs.
- Prepared entrees, side dishes, and desserts for guests during busy periods.
Education
High School Diploma -
Mass Media Training Centre
Addis Ababa, Ethiopia06-1998
Skills
- Item recommendation
- Prep work
- Health Code Compliance
- Food Preparation
- Guest Relations
- Event Preparation
- Excellent customer service
- Great organizational skills
Languages
Amharic
Native/ Bilingual
Tigrigna
Native/ Bilingual
Timeline
Hospitality Worker
Hotel Keble
12.2022 - 09.2024
Cleaning Contractor
Self employed
09.2019 - 09.2024
Hospitality Worker
Moonlight Hotel
08.2019 - 10.2022
High School Diploma -
Mass Media Training Centre
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