Ermanto Purnawan
Alhambra,CA
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged expertise in fish preparation and effective communication at Aikan Sushi & Ramen to develop innovative sushi recipes, significantly improving guest experience. i Proficiency in Microsoft Excel and active listening skills have consistently contributed to operational efficiency and positive customer relations.
Overview
15
15
years of professional experience
Work History
Sushi Chef
Aikan Sushi & Ramen
10.2022 - Current
- Prepared high-quality seafood, rice and ingredients for sushi.
- Contributed to safe, clean work environment by adhering to strict food safety guidelines and maintaining spotless workspace at all times.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
- Maintained well-organized mise en place to keep work consistent.
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
- Maximized guest satisfaction with timely order completion during peak hours without compromising quality or presentation.
- Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
- Enhanced customer satisfaction by crafting visually appealing and delicious sushi rolls with precision and attention to detail.
- Managed inventory effectively, reducing waste while ensuring consistent availability of necessary ingredients for daily operations.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Supported front-of-house staff during busy periods by efficiently executing orders according to guest specifications.
- Increased restaurant efficiency by training and mentoring junior chefs in proper sushi preparation techniques.
- Placed orders to restock items before supplies ran out.
- Obtained fresh, local ingredients to improve dish flavors and limit grocery costs.
- Supported restaurant growth by developing innovative new sushi roll recipes that garnered positive reviews from patrons.
Customer Service Representative
CG Group
10.2017 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Staff Administration
PT. Griff Prima Abadi
09.2012 - 01.2015
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Staff Administration
Cv. Setia Mandiri Motor
09.2009 - 09.2012
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Education
Ahli Madya (A.Md) - Computerized Accounting
Bina Sarana Informatika
Jakarta, Indonesia09.2015
Skills
- Computer : Microsoft Office : Word,Excel,power point
- Fish preparation
- Inventory Management
- Sushi Rice Preparation
- Knife Skills
- Food Safety
- Guest Interaction
- Effective Communication
- Sanitation
- Plating Presentation
- Rice Seasoning
- Quality Control
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
Basketball
I'm love basket because can meet other people and then sharing knowledge everything about basketball.
Timeline
Sushi Chef
Aikan Sushi & Ramen
10.2022 - Current
Customer Service Representative
CG Group
10.2017 - 11.2019
Staff Administration
PT. Griff Prima Abadi
09.2012 - 01.2015
Staff Administration
Cv. Setia Mandiri Motor
09.2009 - 09.2012
Ahli Madya (A.Md) - Computerized Accounting
Bina Sarana Informatika
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