Erlene Moreno
Barstow
Summary
Dynamic security professional with extensive experience at Pinkerton Security, excelling in incident reporting and vehicle inspections. Proven track record in enhancing workplace safety and situational awareness, effectively resolving conflicts and ensuring compliance with protocols. Recognized for reliability and a proactive approach to safeguarding assets and personnel in high-stakes environments.
Overview
21
21
years of professional experience
Work History
Private Security Contractor
Pinkerton Security / BNSF Railway
04.2025 - Current
- Conducted comprehensive security inspections of trains, containers, and rail yard areas to identify suspicious activity, safety hazards, and potential theft risks.
- Monitored priority trains across assigned territories, ensuring safe transit and adherence to established security protocols.
- Investigated incidents involving train thefts, opened and inspected affected containers, and recovered loose or displaced product along rail lines.
- Utilized radio-frequency communication equipment to relay critical information, coordinate operations, and maintain real-time situational awareness with team members.
- Performed routine mobile patrols in company vehicles; coordinated vehicle maintenance and maintained accurate logs in compliance with operational standards.
- Completed detailed incident reports, DARS entries, and required documentation with accuracy, clarity, and attention to detail.
- Collaborated closely with BNSF Police and other security personnel to support ongoing investigations and ensure proper monitoring of high-value shipments.
- Conducted pre-shift and end-of-shift inspections to verify equipment readiness, uphold safety procedures, and maintain accountability of all assigned gear.
Security Officer
Signal Security / Barstow Community Hospital
01.2021 - 12.2024
- Conducted routine foot patrols of hospital premises every other hour—completing 4–5 patrols per shift—to ensure safety, security, and compliance with facility protocols.
- Provided a welcoming and professional presence by greeting and assisting patients, visitors, and staff upon entry.
- Responded promptly to alarms, emergencies, and security-related incidents, assessing situations and taking appropriate action.
- Performed vendor escorts, access control duties, and door unlock requests to support hospital operations and maintain secure environments.
- Maintained detailed documentation of incidents, patrols, and daily activities in accordance with company and hospital policies.
Security Officer
Signal 88 Security / Walmart
06.2016 - 02.2021
- Conducted continuous vehicle patrols of the parking lot to ensure a safe and secure environment for customers and employees.
- Completed thorough daily activity reports and maintained organized records for future review or incident investigation.
- Performed routine hourly patrols throughout the facility to deter theft, vandalism, and unauthorized activities.
- Responded promptly to alarms, emergencies, and on-site incidents, taking appropriate action to resolve issues and support safety.
- Collaborated closely with Walmart’s Asset Protection team, providing assistance during investigations, incidents, and high-priority situations.
- Maintained strong situational awareness and communicated effectively via radio and written reports to support overall security operations.
Front Entrance Associate
Walmart
06.2018 - 01.2021
- Warmly greeted customers as they entered and exited the store, creating a welcoming and positive first impression.
- Worked closely with the Asset Protection team to support loss-prevention efforts and maintain a secure shopping environment.
- Checked receipts, verified high-value and large-item purchases, and monitored for suspicious activity while maintaining courteous customer service.
- Maintained a visible presence at the store entrance to deter theft, support safety protocols, and assist with crowd flow during high-traffic periods.
- Provided assistance to customers by answering questions, giving directions within the store, and helping locate products or services.
- Offered support to shoppers with carts, returns, or general concerns, escalating issues to management or Asset Protection when necessary.
- Communicated store policies professionally and handled customer interactions with patience and respect.
- Helped maintain cleanliness and organization around entrance/exit areas to ensure a safe and accessible environment.
- Thanked customers for their visit and reinforced positive customer experiences upon departure.
Shift Leader
Del Taco
03.2005 - 08.2016
- Performed beginning and end-of-shift cash drawer counts and conducted inventory checks to ensure accuracy and proper stock levels.
- Restocked food items, condiments, and toppings to maintain smooth operations during peak hours.
- Communicated effectively with team members to coordinate tasks, support workflow, and deliver quality service.
- Suggested add-on items and upsold menu products to help increase overall sales and enhance customer satisfaction.
- Maintained a clean, sanitized, and well-organized work area in compliance with company and health safety standards.
- Provided fast, friendly customer service while assisting with food preparation, order assembly, and drive-thru operations as needed.
Manager
CubeSmart
12.2007 - 06.2014
- Oversaw day-to-day facility operations, including customer service, rentals, payment processing, bank deposits, and collection calls.
- Managed a storage facility with 300+ units, ensuring accurate records, efficient workflow, and high customer satisfaction.
- Greeted and assisted customers with rental inquiries, providing detailed information on unit sizes, pricing, promotions, and available services.
- Conducted regular lock checks to ensure unit security and compliance with company policies.
- Maintained a clean, well-organized facility by performing routine maintenance tasks and coordinating larger repairs when needed.
- Assisted with monthly storage auctions, including preparing units, updating records, and supporting auction logistics.
- Ensured compliance with company standards for safety, security, and customer service.
Education
High School Diploma -
Victor Valley High School
Victorville, CA06-2007
Skills
- Vehicle inspection
- Incident reporting
- Personal security detail
- Punctuality
- Reliability
- Patrolling
- Workplace safety
- Situational awareness
- Emergency awareness
- Reporting skills
- Conflict resolution
Timeline
Private Security Contractor
Pinkerton Security / BNSF Railway
04.2025 - Current
Security Officer
Signal Security / Barstow Community Hospital
01.2021 - 12.2024
Front Entrance Associate
Walmart
06.2018 - 01.2021
Security Officer
Signal 88 Security / Walmart
06.2016 - 02.2021
Manager
CubeSmart
12.2007 - 06.2014
Shift Leader
Del Taco
03.2005 - 08.2016
High School Diploma -
Victor Valley High School