ERLANIE DE GRACIA
Bell Canada Inc
WINNIPEG,MB
Work Preference
Work Type
Full TimePart Time
Minimum Desired Compensation
$45000/yr
Important To Me
Work-life balanceHealthcare benefitsPaid time offFlexible work hoursCompany Culture
13
years of professional experience
Results-driven retail sales associate with 10+ years of experience in wireless sales, customer service, and problem-solving. Known for consultative selling, accurate transactions, and strong product knowledge that supports sales growth and positive customer experiences.
Skills
Cash handling
Sales strategy
Customer assistance
Customer engagement
Customer service
Teamwork
Collaboration
Problem-solving
Accomplishments
- Supervised team of 8 staff members.
Work History
Retail Sales Associate
2 Years 2 Months- Delivered consultative sales support for wireless plans, devices, and accessories.
- Maintained strong product knowledge across mobility offerings and promotional updates.
- Resolved customer inquiries regarding billing, service features, and account changes.
- Processed transactions accurately through POS systems and payment terminals.
- Supported inventory control, merchandising, and device display presentation.
- Mentored new associates on sales processes, service standards, and operational routines.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Sales Associate
2 Years 6 Months- Explained wireless services, accessories, and account options to support purchasing decisions.
- Assisted customers with product selection, plan comparisons, and device recommendations.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained product displays and ensured merchandise remained organized and stocked.
- Cross sell product to Bell Services
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
8 Years 6 Months- Identified sales opportunities through attentive customer needs assessment.
- Collaborated with team members to meet store sales goals and service standards.
- Resolved customer concerns promptly while delivering professional service.
- Supported wireless activations, upgrades, and basic device setup.
Education
Bachelor of Science - Agriculture
Top Performer
In 2022 i was one of the Top Performer at The Source, the awarding was held in Panama in April 2023
Timeline
Retail Sales Associate
Bell Canada Inc
08.2024 - CurrentRead More
Sales Associate
The Source, Bell
01.2022 - 07.2024Read More
Sales Associate
The Source, Bell
06.2013 - 12.2021Read More
Central Luzon State University
Bachelor of Science from Agriculture
Read More