Erika Bekturova
Canoga Park
Summary
Highly motivated and client-focused professional with extensive experience in customer service, sales, administrative management, and financial processes. Skilled at building strong client relationships, resolving complex issues, and supporting organizational growth. Seeking to leverage communication, sales, and problem-solving skills into a Financial Advisor role within a leading financial services firm.
Overview
3
3
years of professional experience
Work History
Assistant property manager
Barker Management
03.2024 - 04.2025
- Provided professional customer service by handling resident concerns and coordinating maintenance appointments.
- Managed monthly rent processing, payment tracking, and financial documentation.
- Organized incoming mail and emails to ensure efficient communication and timely responses.
- Prepared invoices, official notices, and other administrative documents.
- Utilized software such as RealPage, Microsoft Excel, Word, Outlook, and Google Calendar for daily operations.
- Maintained a fast-paced work environment with high attention to detail and excellent organizational skills.
Secretary
Designer Sound Security
09.2023 - 02.2024
- Served as the first point of contact for customers, handling inquiries via phone and arranging appointments for service calls.
- Supported company leadership by managing scheduling, correspondence, and administrative tasks.
- Maintained client files and communications, ensuring accurate documentation and follow-up.
Customer service specialist
Furniture Repair Expert
05.2023 - 08.2023
- Communicated directly with clients regarding scheduling, service updates, and billing.
- Provided quotes, processed orders, and resolved customer concerns to ensure satisfaction.
- Maintained clear, organized records of all interactions and transactions in a high-volume setting.
Sales Manager
Holy Chic
04.2022 - 03.2023
- Developed and executed strategies to boost client retention and sales, providing an excellent customer service experience.
- Led hiring, onboarding, and staff training initiatives while maintaining efficient operations in a fast-paced environment.
- Oversaw administrative duties including scheduling, inventory management, and marketing campaigns.
- Organized special promotions and events to increase customer engagement.
Education
Bachelor - tourism management
European University of Lefke
CyprusSkills
- Client Relationship Management
- Sales & Negotiation
- Strategic Planning
- Communication (Written & Verbal)
- Goal Setting & Achievement
- Prospecting and Lead Generation
- Problem-Solving and Decision-Making
- Team Leadership and Collaboration
Timeline
Assistant property manager
Barker Management
03.2024 - 04.2025
Secretary
Designer Sound Security
09.2023 - 02.2024
Customer service specialist
Furniture Repair Expert
05.2023 - 08.2023
Sales Manager
Holy Chic
04.2022 - 03.2023
Bachelor - tourism management
European University of Lefke