Erjona Alija
Langley,BC
Summary
Psychology graduate from Simon Fraser University with a versatile background in behavioral support, clinic administration, and digital marketing. Compassionate and client-focused, with strong problem-solving skills and a creative, solution-oriented mindset. Experienced in individualized program implementation, cross-disciplinary collaboration, and supporting diverse communication needs. Skilled in digital marketing and social media strategy, enhancing website traffic through SEO and optimizing campaigns using data-driven insights. Known for strong interpersonal skills, organization, and creating engaging content that builds brand awareness and client connection.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Marketing Coordinator
Moves You Physiotherapy
04.2024 - Current
- Developed visually engaging marketing materials to support product launches and promotions.
- Improved website traffic with the implementation of SEO best practices and keyword research.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
Behavioural Interventionist (BI)
Self Employed
03.2024 - Current
- Gathered, organized, and analyzed data on student needs and progress.
- Maintained accurate records of student performance data, ensuring timely reporting of progress reports to relevant stakeholders.
- Created an inclusive learning atmosphere by adapting instruction to accommodate various learning styles and abilities.
- Improved student engagement by implementing targeted intervention strategies and personalized learning plans.
- Collaborated with colleagues to develop and refine curriculum materials for use in intervention programs, ensuring alignment with state standards.
Receptionist Administrator
Moves You Physiotherapy
08.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Help assist the physiotherapist but settling tens machine on patients and setting them up for traction either for their lumbar regions or cervical region.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Receptionist Administrator
Allied Physiotherapy
10.2021 - 08.2023
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Receptionist Administrator
Foundations Family Chiropractic
05.2021 - 05.2022
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Provided administrative and clerical support via Microsoft Excel, Canva, and JANE app
- Assisted & aided in markets in Clayton, Vancouver & Abbotsford promoting and networking more clients
- Monitored front areas so that questions could be promptly addressed.
Hostess
Earls Kitchen + Bar
05.2020 - 05.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Bachelor of Arts - Psychology
Simon Fraser University
Burnaby, BC06-2025
Skills
- Social media strategy
- Digital marketing
- Analytical thinking
- Reinforcement strategies
- Functional communication training
- Individualized treatment planning
- Sensory integration strategies
- MS Excel
- Complex Problem-Solving
- Interpersonal skills
- Emotional intelligence
- Reception management
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Certification
- Coordinator Training Program -Clinic Accelerator- (04/2024 – 06/2024)
Timeline
Marketing Coordinator
Moves You Physiotherapy
04.2024 - Current
Behavioural Interventionist (BI)
Self Employed
03.2024 - Current
Receptionist Administrator
Moves You Physiotherapy
08.2023 - Current
Receptionist Administrator
Allied Physiotherapy
10.2021 - 08.2023
Receptionist Administrator
Foundations Family Chiropractic
05.2021 - 05.2022
Hostess
Earls Kitchen + Bar
05.2020 - 05.2021
Bachelor of Arts - Psychology
Simon Fraser University
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