Erish Raj
Edmonton,AB
Summary
Driven professional with a strong background in customer service and assistance, honed at Tappoo Duty Free. Demonstrated work ethic and integrity through consistent accuracy in financial transactions and flexibility in scheduling. Excelled in fostering customer relationships through patience, empathy, and proactive support. Skilled in operating cash registers and managing customer needs efficiently.
Overview
7
7
years of professional experience
Work History
Receptionist
Zohid”s Bailiff Service
01.2013 - 05.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Head Cashier
Tappoo Duty Free
06.2015 - 03.2019
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
Receptionist
LICI ( Life Insurance)
03.2019 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Certificate - Tourism And Hospitality Management
Fiji National University
Nadi Fiji Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Languages
English
Elementary
Hindi
Elementary
Timeline
Receptionist
LICI ( Life Insurance)
03.2019 - 08.2019
Head Cashier
Tappoo Duty Free
06.2015 - 03.2019
Receptionist
Zohid”s Bailiff Service
01.2013 - 05.2015
Certificate - Tourism And Hospitality Management
Fiji National University
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