Erinn Lam
Vancouver,BC
Summary
Restaraunt manager with 10+ years experience in the industry. Work well in teams and individually. Has good knowledge with basic computer usage. Willing to learn new skills and is highly motivated to continue working in new environments
Overview
3
3
years of professional experience
Work History
Waitress Supervisor
Baoguette Bistro
Vancouver, BC
05.2022 - Current
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently..
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Waitress
Dzo Viet Eatery
Toronto, ON
04.2021 - 04.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Diploma - Marketing Management
British Columbia Institute of Technology
Burnaby, BC06.2014
Skills
- quick typing speed and accuracy
- highly adaptable and willing to learn
- understanding of basic software
Languages
English
Native or Bilingual
Vietnamese
Full Professional
Timeline
Waitress Supervisor
Baoguette Bistro
05.2022 - Current
Waitress
Dzo Viet Eatery
04.2021 - 04.2022
Diploma - Marketing Management
British Columbia Institute of Technology