Erin Forster
Halifax,NS
Overview
5
5
years of professional experience
Work History
House Manager/Private Nanny
Scotia Personnel
12.2020 - Current
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Planned and guided age-appropriate tasks like reading, crafts and outdoor activities.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Learned and applied what needed to be done for kids with both medical disabilities and learning disabilities.
Server/Crew Chief
IHOP
05.2023 - Current
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge continuously to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Managed team according to company standards and compliance requirements.
- Managed and motivated employees to be productive and engaged in work.
Receptionist
Dentalcorp
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered phone promptly and directed incoming calls to correct offices.
Server/Bartender
Ashburn Golf Club
09.2023 - 01.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Server
Buck Ugly's
10.2022 - 07.2023
- Cultivated warm relationships with regular customers.
- Also can bartend and will get behind bar when they need an extra hand and it is appropriate.
- Used Chase POS for correct billing, payment processing and upheld a high standard of cash management practices.
- Served up to 21 tables all on my own while still staying on top of all my other duties and running drinks and food.
- Memorized both food and drink menu to provide accurate recommendations for guest based on their preferences.
Server/FOH Supervisor
The BG
08.2022 - 10.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system (Aloha & Clover) to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed a team of 30 workers, and supported them to have nights of $18,000 of sales
FOH Supervisor/Server
SaltYard Social
05.2022 - 10.2022
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Supervised staff of up to 20, through motivational coaching and effective training programs for service and sales techniques.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Supervisor
Halifax Emera Oval
12.2018 - 03.2021
- Trained and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Managed large groups of up to 20 staff, and interacted with up yo 2000 people on hour
- Evaluated report data to proactively adjust and enhance operations.
- Conducted monthly inventories of raw materials and components on work floor.
- Accomplished multiple tasks within established timeframes.
Education
Bachelor's of Commerce -
Saint Mary’s University
Halifax, NS12.2020
Skills
- Coaching and mentoring
- Energy and Physical Stamina
- Customer Service
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Attention to Detail
- Team Supervision
- Verbal and Written Communication
- Guest Services
- Time Management
- CPR and Child CPR Training (2020)
Timeline
Receptionist
Dentalcorp
10.2023 - Current
Server/Bartender
Ashburn Golf Club
09.2023 - 01.2024
Server/Crew Chief
IHOP
05.2023 - Current
Server
Buck Ugly's
10.2022 - 07.2023
Server/FOH Supervisor
The BG
08.2022 - 10.2022
FOH Supervisor/Server
SaltYard Social
05.2022 - 10.2022
House Manager/Private Nanny
Scotia Personnel
12.2020 - Current
Supervisor
Halifax Emera Oval
12.2018 - 03.2021
Bachelor's of Commerce -
Saint Mary’s University