Overview
Work History
Education
Skills
Timeline
Generic

Erin Forster

Halifax,NS

Overview

5
5
years of professional experience

Work History

House Manager/Private Nanny

Scotia Personnel
12.2020 - Current
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Planned and guided age-appropriate tasks like reading, crafts and outdoor activities.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Learned and applied what needed to be done for kids with both medical disabilities and learning disabilities.

Server/Crew Chief

IHOP
05.2023 - Current
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge continuously to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Managed team according to company standards and compliance requirements.
  • Managed and motivated employees to be productive and engaged in work.

Receptionist

Dentalcorp
10.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Answered phone promptly and directed incoming calls to correct offices.

Server/Bartender

Ashburn Golf Club
09.2023 - 01.2024
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Server

Buck Ugly's
10.2022 - 07.2023
  • Cultivated warm relationships with regular customers.
  • Also can bartend and will get behind bar when they need an extra hand and it is appropriate.
  • Used Chase POS for correct billing, payment processing and upheld a high standard of cash management practices.
  • Served up to 21 tables all on my own while still staying on top of all my other duties and running drinks and food.
  • Memorized both food and drink menu to provide accurate recommendations for guest based on their preferences.

Server/FOH Supervisor

The BG
08.2022 - 10.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system (Aloha & Clover) to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed a team of 30 workers, and supported them to have nights of $18,000 of sales

FOH Supervisor/Server

SaltYard Social
05.2022 - 10.2022
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Supervised staff of up to 20, through motivational coaching and effective training programs for service and sales techniques.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

Supervisor

Halifax Emera Oval
12.2018 - 03.2021
  • Trained and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Managed large groups of up to 20 staff, and interacted with up yo 2000 people on hour
  • Evaluated report data to proactively adjust and enhance operations.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Accomplished multiple tasks within established timeframes.

Education

Bachelor's of Commerce -

Saint Mary’s University
Halifax, NS
12.2020

Skills

  • Coaching and mentoring
  • Energy and Physical Stamina
  • Customer Service
  • Strong Communication and Interpersonal Skills
  • Exceeding Customer Expectations
  • Attention to Detail
  • Team Supervision
  • Verbal and Written Communication
  • Guest Services
  • Time Management
  • CPR and Child CPR Training (2020)

Timeline

Receptionist

Dentalcorp
10.2023 - Current

Server/Bartender

Ashburn Golf Club
09.2023 - 01.2024

Server/Crew Chief

IHOP
05.2023 - Current

Server

Buck Ugly's
10.2022 - 07.2023

Server/FOH Supervisor

The BG
08.2022 - 10.2022

FOH Supervisor/Server

SaltYard Social
05.2022 - 10.2022

House Manager/Private Nanny

Scotia Personnel
12.2020 - Current

Supervisor

Halifax Emera Oval
12.2018 - 03.2021

Bachelor's of Commerce -

Saint Mary’s University

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Erin Forster