Summary
Overview
Work History
Education
Skills
Timeline
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Erin Day

Langley,Canada

Summary

Experienced Business and Sales Manager adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service. High-performing Automotive Sales Manager with notable background meeting or exceeding customer acquisition and revenue growth targets by maximizing sales team potential through aggressive recruiting, objectives setting, coaching and performance monitoring strategies. Leverages new and used inventory control skills, excellent training and internet sales process success and deploys current technologies to achieve sales goals. Consistently engages with customers to build base of referrals and repeat business and creates annual forecasts and budgets through solid understanding of dealership operations, including all aspects of sales and finance. Well-qualified Automotive Acquisitions Specialist with 5 year record of Automotive Purchasing performance. Expert in vendor relations, contract negotiation and customer relations. Works with management to improve item quality and sourcing procedures.

Overview

10
10
years of professional experience

Work History

Director of Finance

Eagle Ridge GM
08.2023 - Current
  • Obtains copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Creates strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Successful back end product sales such as warranty, life and disability insurance, ceramic coat, and maintenance
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Completes filings and upholds strict compliance with regulatory agencies and supervisors.
  • Completes loan contracts by explaining provisions to applicant, obtaining signatures and notarizations and collecting fees.
  • Interviews prospective loan applicants to determine up front eligibility and screen for approval.
  • Collects data from customers such as assets, salaries, debts and employment status.
  • Verifies information about applicant history with credit bureaus and other agencies to approve or deny loans.
  • Reviews loan applications and documents for accuracy and completeness.
  • Compiles closing packages for drafting and presentation accuracy.

Finance and Sales Manager

Barnes Harley Davidson
03.2022 - 05.2023


  • Increased monthly gross sales and exceeded goals for sales, revenue and profit margins by holding the Top Average F & I Gross for the Barnes Group 2022.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Recommended loan approvals and denials based on customer loan application reviews. Sold backend products such as credit life, disability, ceramic and ESP policies with great success for excellent back end grosses.
  • Submitted all remittances and reconciliations for the Business Office, including commissions, ESP, and Insurance.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Promoted new and used vehicle sales to exceed dealership volume, gross profit, and customer expectations.
  • Liaised with Department Heads to review sales versus objectives, needs and growth opportunities and resolve customer complaints to achieve overall gross profit and customer service objectives.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Hired, supervised and coached employees on sales strategies to optimize performance.
  • Supervised sales team of 12 people, stepping in to support employees and deliver smooth sales processes for clients.

Senior Automotive Purchaser

Crossborder Vehicle Ltd.
03.2017 - 12.2021
  • Drove team revenue totals by bringing in top sales numbers.
  • Completed registration paperwork and sales documentation.
  • Tracked down hard-to-find merchandise via multiple avenues, including dealerships, wholesalers, private sales and online platforms.
  • Reviewed vehicles before final delivery to validate and appraise recon.
  • Attended auctions to represent sale vehicles and purchase needed makes and models, handles PSI's and arbitrations.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Contacted associated dealerships to locate desired vehicles meeting company specifications.
  • Experienced with appraisal platforms such as Vauto, MMR, CBB and Carfax
  • Built a large network of Dealer and Wholesaler relationships Nationwide.
  • Negotiated fleet purchases.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Built diverse and consistent sales portfolio.

Brokerage Assistant

Rebecca Harrap-Expert Financing
01.2014 - 03.2017
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Reviewed and validated details of loan applications and closing documentation.
  • Reviewed loan files and updated to match current standards.
  • Delivered clerical support by handling range of routine and special requirements.
  • Verified credit histories, personal references and employment backgrounds for each applicant.

Education

High School Diploma -

Langley Secondary School
Langley, BC

Mortgage Broker Licensing - Real Estate

Sauder School of Business-UBC
Vancouver, BC
12.2020

Skills

  • Relationship building and management
  • Account development
  • Contract Negotiation
  • Purchasing
  • Outside/Inside Sales
  • Visual inspections
  • Collecting documentation
  • Expertise in VAuto, Autoniq, Traderev, Eblock, Adesa
  • Value calculation
  • Appraisal analysis
  • Market valuations
  • Deal Structuring
  • Lender Relations
  • Persuasive Selling
  • Lender Relationships
  • Compliance Monitoring
  • Account Reconciliation
  • Business Operations
  • Staff Management
  • Customer Loyalty
  • Revenue Growth

Timeline

Director of Finance

Eagle Ridge GM
08.2023 - Current

Finance and Sales Manager

Barnes Harley Davidson
03.2022 - 05.2023

Senior Automotive Purchaser

Crossborder Vehicle Ltd.
03.2017 - 12.2021

Brokerage Assistant

Rebecca Harrap-Expert Financing
01.2014 - 03.2017

High School Diploma -

Langley Secondary School

Mortgage Broker Licensing - Real Estate

Sauder School of Business-UBC
Erin Day