Erina Aucoin
Halifax,NS
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Smitty's Family Restaurant. Excelled in enhancing customer satisfaction and streamlining operations. Demonstrated expertise in cash handling and strong communication, fostering a collaborative environment. Proven track record in training staff and boosting sales through strategic upselling.
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
Work History
Server
East Side Mario's Restaurant
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Supervisor
Smitty's Family Restaurant
08.2015 - 10.2022
- Oversaw daily operations of the restaurant, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Cultivated warm relationships with regular customers.
- Hired and trained both permanent and temporary staff members.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
No Degree - Medical Office Administrator
Eastern College
Halifax, NS05-2025
High School Diploma -
Holy Angel's High School
Halifax, NS06-2001
Skills
- Strong Communication Skills
- Telephone skills
- Organization skills
- Customer Service
- Cash Handling
- Microsoft Office
- Data Entry
Languages
English
Native or Bilingual
Library Assistant Award
I received the Library Assistance Award in both Middle School and High School, for volunteering my lunch hours in the library 2 days a week.
Timeline
Server
East Side Mario's Restaurant
10.2022 - Current
Supervisor
Smitty's Family Restaurant
08.2015 - 10.2022
No Degree - Medical Office Administrator
Eastern College
High School Diploma -
Holy Angel's High School
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