Erin Zimmer
Ben Lomond,CA
Summary
Driven and skilled Bartender and Manager with extensive experience in hospitality, demonstrated by a proven track record at Henflings of Ben Lomond. Excelled in creative mixology and customer service, significantly enhancing guest satisfaction. Possesses strong knowledge of liquor, beer, and wine, alongside a Servesafe food Manager and ABC alcohol handlers certification. Renowned for reliability and a keen ability to improve operational efficiency.
Overview
15
15
years of professional experience
Work History
Owner/Operations Manager
Henflings of Ben Lomond
07.2018 - 06.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with customers, resulting in repeat business.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Bartender
Henflings of Ben Lomond
07.2016 - 01.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Espanas Southwest Grill
01.2012 - 05.2016
- Greeted guests in a timely and professional manner.
- Waited on multiple customers at the bar and throughout the bar area.
- Received beverage orders from wait staff and delivered beverages to guests.
- Maintained full knowledge of beverage lists and promotions.
- Carefully followed safety and sanitation policies handling food and beverages.
- Processed orders on a computerized Point of Sale system.
- Adhered to state laws regarding alcoholic beverage service.
- Closed out cash register and prepared cashier report.
- Cleaned shelving, mixers, cups, blenders and soda guns.
- Retrieved liquor, wine and beer from various storage facilities.
Manager
Ocean View Inn
02.2011 - 01.2012
- Managed day to day operations, including interactions with vendors.
- Operated Openbook hotel booking program.
- Handled breakfast orders and room service orders including delivery.
- Upheld strict cash handling procedures.
- Conducted monthly inventory.
Bartender
Pea Soup Andersons
06.2009 - 02.2011
- Greeted guests in a timely and professional manner.
- Waited on multiple customers at the bar and throughout the bar area.
- Received beverage orders from wait staff and delivered beverages to guests.
- Poured drinks using standard pour according to specifications.
- Ensured liquor was secured at the end of shifts.
- Adhered to state laws regarding alcoholic beverage service.
- Notified management of ordering needs (liquor, beer, wine, paper goods, etc).
- Maintained a consistent, regular attendance record.
Education
Bachelor of Science - Advertising
Academy of Art San Francisco
San Francisco, California2007
Skills
- Creative mixology
- Highly reliable
- Liquor, beer and wine knowledge
- Servesafe food Manager certified, ABC Alcohol handlers certified
- Aloha POS, Hunger Rush POS
- Knowledge of craft and microbrews
- Classic cocktails
- Operations Management
- Staff Management
Timeline
Owner/Operations Manager
Henflings of Ben Lomond
07.2018 - 06.2024
Bartender
Henflings of Ben Lomond
07.2016 - 01.2018
Bartender
Espanas Southwest Grill
01.2012 - 05.2016
Manager
Ocean View Inn
02.2011 - 01.2012
Bartender
Pea Soup Andersons
06.2009 - 02.2011
Bachelor of Science - Advertising
Academy of Art San Francisco
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