Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Hobbies and Interests
Personality
Timeline
Generic

ERIN ZHANG

Burnaby,BC

Summary

Currently a Vancouver Community College student in Hospitality Management, seeking a tourism-related position in Canada.

Passionate, dynamic, energetic, professional, loyal, flexible shift with 18 years of experience in the tourism industry, offers expert knowledge, superior customer experiences, efficient operations, and the potential for repeat business, all of which enhance the company's reputation and offerings.

Overview

18
18
years of professional experience

Work History

Outbound Tour Leader

Beijing Utour-Beijing International Travel Service CO.,Ltd
04.2014 - 06.2022

Tour Guide

East Shanghai International Travel Agent-Shanghai
09.2004 - 11.2014

Education

Diploma - English Tourism

Xi'an International Study University
Xi'an
06.2003

Skills

  • Event Planning
  • Team Building
  • Customer Inquiries
  • Group Management
  • Interpersonal Management
  • Guest Satisfaction
  • Attention to detail
  • Excellent communication and interpersonal skills

Accomplishments

  • Serve it Right Certificate
  • SuperHost Certificate
  • Food Safety Certificate

Volunteer Experience

  • Ambassador, Taste of Chinatown Chinatown Storytelling Centre Vancouver, 02/2024, Vancouver
  • Show Setup, Vancouver Train Expo-Vancouver, 11/2023, Vancouver
  • Event Coordinator, 6th Annual Vancouver International Travel&Honeymoon Expo-Vancouver,BC, 10/2023, Vancouver

Hobbies and Interests

traveling, watching movies, extreme outdoor sports, culinary exploration, hiking, and making new friends.

Personality

ESFJ-T

Timeline

Outbound Tour Leader

Beijing Utour-Beijing International Travel Service CO.,Ltd
04.2014 - 06.2022

Tour Guide

East Shanghai International Travel Agent-Shanghai
09.2004 - 11.2014

Diploma - English Tourism

Xi'an International Study University

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ERIN ZHANG