Summary
Overview
Work History
Skills
Timeline
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Erin Wilson

Renfrew,ON

Summary

Proactive Manager on Duty and Server with extensive experience in staff training, customer service, and operations management. Expertise in handling employee-related issues, planning events, and maintaining high service quality. Known for reducing turnover and enhancing guest satisfaction through effective leadership and continuous improvement.

Overview

23
23
years of professional experience

Work History

Manager on Duty/Server

Whitewater Brewing Company
01.2020 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.

Front of the House Manager/Server Supervisor

The Rocky Mountain House
08.2003 - 01.2020
  • Planned special events such as parties or gatherings with attention to detail and organization.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Worked with POS system to place orders, manage bills, and daily report balancing.

Bartender/Server

Benny's Bar and Grill
09.2003 - 03.2005
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server

Flamingo Restaurant
08.2001 - 08.2003
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Skills

  • Customer service focus
  • Delegation capabilities
  • Sales and Marketing
  • Staff Training and Development
  • Policy Enforcement
  • Staff Management
  • Employee Motivation

Timeline

Manager on Duty/Server

Whitewater Brewing Company
01.2020 - Current

Bartender/Server

Benny's Bar and Grill
09.2003 - 03.2005

Front of the House Manager/Server Supervisor

The Rocky Mountain House
08.2003 - 01.2020

Server

Flamingo Restaurant
08.2001 - 08.2003

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Erin Wilson