Erin Whittaker
Keswick,ON
Summary
Skilled team player with a background in Human Resource environment. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
14
14
years of professional experience
Work History
HR Generalist
Spectrum Educational Supplies
08.2022 - 02.2024
- Administer compensation and benefit plans
- Registering employees for online training
- Assist in talent acquisition and recruitment processes
- Conduct employee onboarding and help organize training & development initiatives
- Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
- Promote HR programs to create an efficient and conflict-free workplace
- Assist in development and implementation of human resource policies
- Undertake tasks around performance management
- Organize annual employee performance reviews
- Maintain employee files and records in electronic and paper form
- Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities
- Participate in HR projects (new phone system) and company events
- Ensure compliance with labor regulations
- Participated in company move from Newmarket to Ajax
- Member of the Health and Safety committee
- Complete payroll on Bi-weekly basis
- Complete payroll reports
- Exit interviews
- Revise company policies
- Liaise with external partners, like insurance vendors, and ensure legal compliance
HR Administrator
Spectrum Educational Supplies
10.2021 - 08.2022
- Organize and maintain personnel records
- Update internal databases (e.g
- Record sick or maternity leave)
- Prepare HR documents, like employment contracts and new hire guides
- Answer employees’ queries about HR-related issues
- Assist payroll department by providing relevant employee information (e.g
- Leaves of absence, sick days and work schedules)
- Participate in HR projects (new phone system)
- Organising meetings and taking minutes
- Assisting higher-level HR Manager with the hiring process
- Setting up recruitment postings (indeed)
- Working with employment agencies
- Answering any employee inquiries via email\\phone\\in person
- Coordinating logistics for new hire orientations
- Creating orientation materials and keep employees updated on training
- Order supplies
Assistant Manager- After Sales
IKEA Canada
07.2017 - 04.2019
- Hiring new staff members- interviews (on phone and in person), back check, reference check and new hire paperwork
- Completing payroll, weekly invoicing, weekly co-worker work schedules
- Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes
- Held Area Managers accountable for meeting performance goals, tracking goals with Sams and I monitor
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
- Attended store walkthroughs with management team and followed-up on directives and recommendations
- Coordinated work handoffs and schedules with other Shift Managers
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered
- Analyzed results through reporting and translated information into data-driven actionable behavior to drive KPI improvements
- Evaluated performance of associates and mentored underperforming employees on ways to improve
- Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance
- Completed and participated special projects for the department and the store
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes
Customer Relations (Deliveries & Handouts)
IKEA Canada
10.2009 - 07.2017
- Reviewed incoming orders for mistakes to maintain accurate inventory levels
- Finished all tasks and job duties, adhering to deadlines to avoid delays
- Reviewed activities regularly to identify opportunities for improvement
- Utilized downtime to perform routine tasks, preventing service delays
- Maintained good working relationship with co-workers and management
- Kept work area organized and clutter-free
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Participated in seminars and additional training to expand knowledge and skills
- Completed all assigned tasks prior to shift end
- Required minimal oversight to complete job tasks, meeting all deadlines and goals
- Supported operations with consistent maintenance and updates of corporate files and records
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
- Volunteered for and tackled new assignments and tasks to ease staff member burden
- Addressed concerns quickly to avoid lasting issues
- Completed all required paperwork within anticipated timeframes
Human Resources Recruiter
Real Canadian Super Store
08.2010 - 08.2012
- Followed up with new hired to check on transitioning, job satisfaction, and individual needs
- Handled clerical aspects of employment, including completing forms, coordinating start data, and requisitioning necessary spaces and supplies
- Conducted pre-screening interviews to weed out unsuitable candidates
- Coordinated with hiring managers to determine best-recruiting processes for individual positions
- Verified applicants' work histories and backgrounds to validate candidates for vacancies
- Collaborated with management to develop and implement personnel policies and procedures
- Managed recruitment by posting positions, sourcing, interviewing, and extending offers
- Interviewed job applications, obtaining information on training, work history, and job skills
- Addressed employee relation issues, including harassment allegations and work complaints
- Organized background checks and drug screening processes
- Scheduled interviews with management teams
- Met with new hires to conduct orientation and on-boarding sessions
- Maintained productive, diverse candidate pipeline to meet present and future recruitment needs
- Screened and pre-interviewed candidates referred for hiring consideration
- Maintained human resources paperwork such as employee handbooks and directories, HR documents, and performance evaluation forms
Education
Human Resource Management - Human Resources
Algonquin College
Ottawa, Ontario10.2019
Business - Accounting - Business
Algonquin College
Ottawa, ON04.2012
General Arts and Science Certificate - General Arts and Science
St. Lawrence College
Kingston, Ontario04.2007
High School Diploma - undefined
Our Lady of the Lake CHS
Keswick, ON06.2005
Skills
- Manager training
- New hire follow-up
- Candidate interviewing
- Candidate sourcing
- Applicant assessment
- Account updating
- Recruitment strategy development
- Background checking
- Full-cycle recruitment
- Human Resources Information System (HRIS)
- Team development
- Customer consulting
- Payroll
Languages
English
Native or Bilingual
Timeline
HR Generalist
Spectrum Educational Supplies
08.2022 - 02.2024
HR Administrator
Spectrum Educational Supplies
10.2021 - 08.2022
Assistant Manager- After Sales
IKEA Canada
07.2017 - 04.2019
Human Resources Recruiter
Real Canadian Super Store
08.2010 - 08.2012
Customer Relations (Deliveries & Handouts)
IKEA Canada
10.2009 - 07.2017
Human Resource Management - Human Resources
Algonquin College
Business - Accounting - Business
Algonquin College
General Arts and Science Certificate - General Arts and Science
St. Lawrence College
High School Diploma - undefined
Our Lady of the Lake CHS