Erin Whalen
Lindsay,ON
Summary
Detail-oriented professional with a background in business and customer service, seeking to leverage strong organizational and multitasking skills in a team-oriented environment. Prepared to apply unique insights gained from managing family responsibilities to contribute effectively and embrace new challenges.
Overview
3
3
years of post-secondary education
22
22
years of professional experience
Work History
School Bus Driver
Kawartha Lakes Bus Lines
Lindsay
08.2023 - 09.2024
- Operated school bus safely on assigned routes for Kawartha Lakes Bus Lines.
- Ensured student safety during boarding and disembarking procedures.
- Conducted pre-trip inspections to maintain bus functionality and safety standards.
- Communicated effectively with students, parents, and school staff regarding schedules.
Customer Service Manager
Graingers Dry Cleaners
Peterborough, Ontario
06.2002 - 03.2020
- Managed daily operations of customer service department at Graingers Dry Cleaners.
- Trained and supervised staff to ensure high-quality service standards.
- Resolved customer inquiries and complaints promptly and effectively.
- Provided exceptional customer service to ensure customer satisfaction.
- Communicated product care instructions to ensure customer satisfaction.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted customers with inquiries and provided tailored solutions.
- Managed order processing and maintained customer records accurately
- Handled cash transactions and processed payments securely.
- Maintained a clean and organized work environment for customers and staff.
- Coordinated scheduling to maintain efficient service coverage during peak hours.
- Coordinated with team members to meet client deadlines consistently.
- Monitored staff performance and provided constructive feedback regularly.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, and team members to maintain a positive and successful work environment.
- Trained new staff on customer service protocols and procedures.
Education
Bachelor of Business Administration - Business Administration
Sir Sandford Fleming College
Peterborough, Ontario 09.2005 - 05.2008
Skills
- Problem solving
- Communication skills
- Team collaboration
Timeline
School Bus Driver
Kawartha Lakes Bus Lines
08.2023 - 09.2024
Bachelor of Business Administration - Business Administration
Sir Sandford Fleming College
09.2005 - 05.2008
Customer Service Manager
Graingers Dry Cleaners
06.2002 - 03.2020