Erin Wastesicot
Thompon,MB
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
14
14
years of professional experience
Work History
Front Desk Supervisor
Thompson Inn
04.2009 - 11.2015
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
Night Duty Manager
Thompson Inn
09.2006 - 04.2008
- Improved guest satisfaction by efficiently addressing and resolving concerns during night shifts.
- Enhanced team performance by providing regular coaching and feedback to staff members.
- Implemented new security measures, reducing incidents of property damage or theft on premises.
- Covered breaks for bartender and beer vendor staff.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Trained employees in essential job functions.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- counted vendor stock daily
Housekeeping Room Attendant
Burntwood Hotel
Thompson, MB
09.2005 - 09.2006
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Boys and Girls Club Participant
Boys And Girls Club
12.2001 - 09.2002
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Coordinated community outreach initiatives, increasing awareness and participation in youth programs.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
Education
No Degree - Grade 10
RDPC Collegiate
Thompson, MB05.2001
Skills
- Cash Control
- VIP Guest Relations
- Reservations Management
- Guest Relations
- Responsible Alcohol Service
- Security Oversight
- Shift Scheduling
- Behavior Modeling
- Special Needs Understanding
Languages
English
Elementary
Custom
References available upon request.
Timeline
Front Desk Supervisor
Thompson Inn
04.2009 - 11.2015
Night Duty Manager
Thompson Inn
09.2006 - 04.2008
Housekeeping Room Attendant
Burntwood Hotel
09.2005 - 09.2006
Boys and Girls Club Participant
Boys And Girls Club
12.2001 - 09.2002
No Degree - Grade 10
RDPC Collegiate
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