Erin Warren
Sonoma
Overview
10
10
years of professional experience
Work History
Hospital Manager
VCA PetCare West
Santa Rosa
02.2023 - Current
- Managed daily operations of veterinary services and staff scheduling.
- Oversaw budget management and resource allocation for hospital functions.
- Trained and mentored new staff on hospital protocols and customer service standards.
- Implemented process improvements to enhance workflow efficiency and patient experience.
- Developed communication strategies to improve client engagement and satisfaction levels.
- Monitored hospital performance metrics such as patient satisfaction scores and financial results.
RVT
VCA PetCare West
Santa Rosa
10.2015 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records and maintained confidentiality in compliance with regulations.
Education
Certificate in Animal Health - Animal Health
Santa Rosa Junior College
Santa Rosa, California, CA06-2015
Bachelor of Arts - Psychology
California State University, Chico
Chico, Ca06-2012
Skills
- Budget management
- Staff scheduling
- Process improvement
- Client engagement
- Performance monitoring
- Customer service
Timeline
Hospital Manager
VCA PetCare West
02.2023 - Current
RVT
VCA PetCare West
10.2015 - Current
Certificate in Animal Health - Animal Health
Santa Rosa Junior College
Bachelor of Arts - Psychology
California State University, Chico