ERIN WARD
Brantford
Summary
Dedicated professional seeking a full-time position that offers opportunities for growth and challenges. Strong interpersonal, time management, and problem-solving skills are leveraged in delivering effective support and solutions. Currently serving as a Disability Case Manager, with a Bachelor's Degree in Sociology and a Diploma in Social Service Work. Extensive experience in case management, combined with a solid foundation in social work principles, enhances the ability to make a positive impact while continuously improving expertise in the field.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Ability Management Consultant
Acclaim Ability Management
04.2022 - Current
- Short Term Disability Case Manager
- Managing employee's who are off work due to non-occupational injury/illness
- Offered friendly and efficient service to clients, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Abilities Assessor - Case Manager
Organizational Solutions
03.2021 - 04.2022
- Managing large employer-based caseloads in a team-based approach
- Managing claims for clients absent from work due to injury or illness
- Assessing rehabilitation and treatment needs of the employee
- Ensuring clients a safe and comfortable return to work by developing, monitoring, and evaluating treatment plans and progress, developing gradual return to work plans, as well as reviewing and updating case notes.
Disability Management Associate
Organizational Solutions
01.2020 - 03.2021
- Client absentee claim setup
- Ensuring accurate documentation and saving of confidential client medical files, ensuring maximum privacy
- Follow up of outstanding medical documentation
- Scheduling independent medical evaluations for clients, assisting case managers.
Social Media Manager/Server
Industria Pizzeria and Bar, Social Media
04.2018 - 01.2024
- Primary manager of social media accounts for a busy restaurant/bar
- Creative thinking and problem solving skills are strong assets for this position
- Senior server
- Built on past experience to build customer relations.
Research Assistant
McMaster University
06.2019 - 09.2019
- Research assistant for Supervisor Dr. Sharon Kaasalainen, School of Nursing, Dept. of Medicine
- Interviewer for a qualitative health research project
- Data analysis of qualitative health research findings
- Transcribe/review interviews
Activities Coordinator
Chartwell Robert Speck – Humber College
09.2017 - 04.2018
- (361 hours completed) Facilitated and coordinated daily activities in a busy, independent living retirement home
- Activity coordinating included: Bingo, board games, light active exercise, creative writing, and spelling bees
- Advocating for senior's mental health and overall wellbeing
- Strong group facilitation skills were an asset in this position
- Welcome Centre Team Member
Server
Fionn MacCools
04.2017 - 04.2018
- Developed strong organizational and team working skills
- Worked to maintain customer satisfaction under stressful and unique conditions
- Served in a fast paced, busy, and social restaurant
Student Placement
Rexdale Women's Centre – Humber College
01.2017 - 04.2017
- April 2017 (200 hours completed) Worked with seniors at the Welcoming
- Centre who were newly immigrated to Canada within the last two years
- Facilitated programs that assisted senior immigrants new to the Canadian community with learning English and integrating into Canadian culture, Ensured restaurant maintenance and organization
Associate
Wilfrid Laurier University
09.2015 - 04.2016
- Provided Laurier students with their printing, photocopying, scanning, and faxing needs
- Assist students with academic needs
- Student body representative for Wilfred Laurier University
Cashier
McDonalds
06.2010 - 09.2015
- Customer service
- Train new staff
Education
Social Service Worker Diploma (Honours) - Social Service Worker
Humber College
01.2018
Undergraduate Bachelor of Arts Degree (Honours) - Sociology
Wilfrid Laurier University
01.2016
High School Diploma - undefined
Corpus Christi Catholic Secondary School
Burlington, Ontario01.2012
Skills
- Flexible in dynamic environments
- Comprehensive case coordination
- Effective conflict resolution
- Service excellence
- Attentive listening skills
- Collaborative team development
- Proficient in Microsoft Office
- Informed decision making
Languages
English
Certification
Smart Serve
Timeline
Ability Management Consultant
Acclaim Ability Management
04.2022 - Current
Abilities Assessor - Case Manager
Organizational Solutions
03.2021 - 04.2022
Disability Management Associate
Organizational Solutions
01.2020 - 03.2021
Research Assistant
McMaster University
06.2019 - 09.2019
Social Media Manager/Server
Industria Pizzeria and Bar, Social Media
04.2018 - 01.2024
Activities Coordinator
Chartwell Robert Speck – Humber College
09.2017 - 04.2018
Server
Fionn MacCools
04.2017 - 04.2018
Student Placement
Rexdale Women's Centre – Humber College
01.2017 - 04.2017
Associate
Wilfrid Laurier University
09.2015 - 04.2016
Cashier
McDonalds
06.2010 - 09.2015
High School Diploma - undefined
Corpus Christi Catholic Secondary School
Social Service Worker Diploma (Honours) - Social Service Worker
Humber College
Undergraduate Bachelor of Arts Degree (Honours) - Sociology
Wilfrid Laurier University