Erin Vadasz

• Provide customer service at the front counter and via telephone
• Provide internal and external administrative support
• Operate and maintain the electronic cash receipt system
• Issue internal and external cash receipts for various transactions
• Review and reconcile cash receipting transactions for each department
• Prepare and deposit all cash receipting payments for each department
• Distribute and reconcile petty cash as required, while ensuring all processes and authorizations are followed
• Operate the electronic records management software program
• File records in the municipalities filing system
• Process and distribute daily mail and courier service deliveries
• Support and liaise effectively with building and janitorial requirements
• Inventory and purchase required office and boardroom supplies
• Perform other related duties within the scope of the position
• Complete training assigned by supervisor
• Contributed to a positive work environment through effective communication and teamwork among colleagues.
• Help customers every day with positive attitude and focus on customer satisfaction.

Beginning in 2009 as a Customer Service Associate and moving to the Customer Service Manager in 2010 until 2012, and then returning to ATB in 2022 as an associate until 2023.

• Day to day money operations including but not limited to deposits, withdrawals and bill payments, money handling, ordering and distributing currencies, cross selling products such as Mastercard, RRSP, TFSA, AND GIC’s, following rules and legal guidelines and privacy matters pertaining to customers, internal and external money handling
• Retrieving and processing incoming and outgoing mail
• Ordering office supplies, initiating fraud claims, traces and investigations, international wire transfers
• Employed active listening skills to accurately understand customer concerns and address them effectively.
• Customer service, leadership of between 5-13 staff members
• Hiring and termination of employees on front line, training of front-line staff, ensuring all employees under my leadership were trained appropriately and followed all rules and regulations at ATB Financial
• Staff scheduling, monitoring sales and service, leads, referrals and daily operations
• Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.

• Day to day money operations including but not limited to deposits, withdrawals and bill payments, customer service, money handling, ordering and distributing currencies, cross selling products such as Visa, RRSP’s, RIF’s, GIC’s, following rules and legal guidelines and privacy matters pertaining to customers, internal and external money handling
• Employed active listening skills to accurately understand customer concerns and address them effectively.
• Asked customers questions to determine, verify and solve common problems.

• Payroll, accounts receivable, accounts payable, billings, data entry, government remittances, invoicing, banking and mail service
• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Customer service, leadership of between 5-13 staff members
• Hiring and termination of employees on front line, training of front-line staff, ensuring all employees under my leadership were trained appropriately and followed all rules and regulations at ATB Financial
• Staff scheduling, monitoring sales and service, leads, referrals and daily operations
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.