Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Erin Vachon

Scotsburn,NS

Summary

Professional cleaning manager with extensive experience in maintaining cleanliness across various facilities. Known for reliability and adaptability, effectively collaborating with teams to meet evolving needs. Expertise in organizing tasks efficiently and ensuring spotless results.

Experienced with leading cleaning operations and ensuring thorough sanitation practices. Utilizes effective management techniques to maintain cleanliness standards. Strong understanding of team coordination and task prioritization.

Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease.

Overview

19
19
years of professional experience

Work History

Office Administration

Servocom Builders
01.2022 - Current
  • Maintained open lines of communication between office administration and field teams, fostering collaboration towards shared goals.
  • Supported office administration tasks such as data entry, document management, appointment scheduling, and email correspondence when needed.
  • Completed data input support for various office administration systems.
  • Participated in ongoing training programs to stay current on best practices for office administration, enhancing overall efficiency within company.
  • Streamlined office administration tasks for increased productivity and smooth daily operations.
  • Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
  • Performed general office administration and management functions.

Lead Professional House Cleaner

Dolans Inns and Suites
04.2017 - 04.2021
  • Enhanced client satisfaction by consistently providing thorough and detail-oriented cleaning services.
  • Streamlined house cleaning processes for increased efficiency and time management.
  • Established open lines of communication with clients, fostering an environment where feedback was welcomed and acted upon accordingly.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills.
  • Performed routine inspections of completed work to verify that it met company standards and client expectations before leaving premises.
  • Developed customized cleaning plans for clients with specific needs or preferences.
  • Improved customer retention rates by building strong relationships with clients based on trust and reliability.
  • Conducted regular inventory checks to ensure adequate supplies were available for each job assignment.
  • Maintained a clean, safe, and healthy environment through the proper use of cleaning products and equipment.
  • Contributed to the company''s growth and success by consistently meeting or exceeding revenue goals through exceptional service delivery.
  • Reduced client complaints by addressing concerns promptly and implementing corrective actions when necessary.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Lead Cleaner

D & T Restorations
11.2017 - 03.2018
  • Maintained a high standard of cleanliness with meticulous attention to detail in all areas serviced.
  • Enhanced the cleanliness of facilities by utilizing advanced cleaning techniques and equipment.
  • Upheld company reputation by representing the organization professionally at all times when interacting with clients, vendors, or other external contacts.
  • Identified potential risks within properties serviced and addressed them proactively, minimizing potential hazards or accidents.
  • Streamlined cleaning processes for improved efficiency and reduced time spent on tasks.
  • Safeguarded the health of occupants by adhering to strict sanitation guidelines when handling hazardous materials or chemicals used in cleaning processes.
  • Removed trash, debris and other waste materials from premises.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

Private Piano Teacher

Erin's Piano Studio
01.2006 - 06.2016
  • Consistently received positive feedback from both students and their families on teaching effectiveness and rapport-building skills.
  • Increased student retention rates through consistent communication with parents regarding progress and areas for improvement.
  • Addressed individual learning challenges through differentiated instruction techniques that catered to each student''s unique strengths and weaknesses.
  • Enhanced student performance by implementing personalized lesson plans tailored to individual needs and goals.

Manager

Scotsburn Country Store
03.2015 - 04.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Customer Service Representative

Convergys
02.2010 - 03.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Food Service Worker

Atlantic Superstore
03.2008 - 02.2010
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Skills

  • Office administration work
  • Office administration tasks
  • Office administration duties
  • Health and safety
  • Policy enforcement
  • Chemical handling
  • Scheduling
  • Cleaning techniques
  • Cleaning practices
  • Invoice processing
  • Customer service
  • Supply inventory management
  • Health and safety compliance
  • Quality assurance

Languages

English

Timeline

Office Administration

Servocom Builders
01.2022 - Current

Lead Cleaner

D & T Restorations
11.2017 - 03.2018

Lead Professional House Cleaner

Dolans Inns and Suites
04.2017 - 04.2021

Manager

Scotsburn Country Store
03.2015 - 04.2016

Customer Service Representative

Convergys
02.2010 - 03.2012

Food Service Worker

Atlantic Superstore
03.2008 - 02.2010

Private Piano Teacher

Erin's Piano Studio
01.2006 - 06.2016

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Erin Vachon