Erin Torres Esquivel
Fairfield
Summary
dynamic shift supervisor at the good life grocery with a track record in staff motivation and cash handling. successfully trained new employees and optimized processes, enhancing efficiency and customer satisfaction. committed to maintaining safety standards while fostering a collaborative team environment, ensuring smooth operations and high-quality service delivery. Versatile team member skilled in both register management and Deli department tasks, with a strong focus on food safety.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
The Good Life Grocery
07.2016 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Education
Mission High School
San Francisco, CA06.2019
Skills
- Staff motivation
- Inventory control and record keeping
- Safety awareness
- Team supervision
- Assigning work
- Cash handling
- Employee training
- Workplace safety
- Staff management
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
The Good Life Grocery
07.2016 - Current
Mission High School
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