Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Erin Storey

Smiths Falls,Ontario

Summary

Exceptional communicator who is skilled in cultivating positive relationships with customers, providing excellent customer service and exceeding customer expectations. Highly organized with strong time management skills and the ability to work in highly flexible, rapidly changing environments. Able to represent company with high degree of professionalism while providing support to teams.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Community Coordinator Warranty

Mattamy Homes
Ottawa, ON
11.2021 - Current
  • Coordinate and schedule homeowner warranty visits (30 day, 45 day, year end etc.) Follow up to ensure homeowner satisfaction with completed work.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Prepare and maintain logs for purchase orders and backcharge notices.
  • Created plans and communicated deadlines to ensure projects were completed on time
  • Resolved conflicts and negotiated mutually beneficial agreements between Mattamy Homes and Tarion Warranty.
  • Prepare, print and monitor reports for review by the warranty management.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Update and utilize the CX Platform to track all customer complaints and ensure prompt follow up and resolutions.

Coordinator

Downtown Smiths Falls Business Association
Smiths Falls, ON
01.2021 - 10.2021
  • Create the DBA Strategic Plan and implement goals according to timeline.
  • Coordinate and record monthly committee board meetings.
  • Create and host Annual General Meetings for DBA members.
  • Prepare yearly financial budget and reconcile each month and year end.
  • Responsible for creating Social Media content, Social Media marketing, and email newsletters.
  • Responsible for coordinating all the beautification locations, purchases and maintenance. This includes flowers, planters, wreaths, lighting and banners.
  • Responsible for coordinating special events and promotions for the businesses within the DBA limits.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Work closely with the Town of Smiths Economic Development and Tourism, The Smith's Falls Chamber of Commerce and Public Works.

Marketing Intern

Destination Almonte
Almonte, ON
03.2020 - 05.2020
  • Created Social media campaigns for Facebook and Instagram.
  • Created and presented the small businesses of Almonte with a communications and strategy plan.
  • Created lasting relationships with the small business owners.
  • Created content for social media channels.
  • Capturing and analyzing social media metrics.

Strategist/Account Executive

DIG Agency-Algonquin College
Ottawa, ON
09.2018 - 05.2019
  • Implemented successful marketing and advertising campaign for The Ottawa Senators Foundation, Sparks Street Mall, Louks Brewery, Gold Seal, and Ausome Ottawa.
  • Created content marketing, strategies, re-branding, creative designs and copy.
  • Campaigns included digital and print assets, budgeting, media buying, and developed integrated marketing communication plans.
  • Implementing and seeing campaigns through to the end.
  • Responsible for being the liaison between the agency and the client.

Car Sales Consultant

Town and Country Chrysler
Smiths Falls, ON
06.2015 - 07.2016
  • Networking to create a clients base for needs and wants to find a vehicle recommenced for their lifestyle.
  • Advertise promotions and bank rates on social media and the vehicles available on the lot.
  • Organized vehicle on the lot for curb appeal.
  • Maintained company and personal sale goals to achieve monthly targets.
  • Strong familiarity with B2B sales.
  • Outstanding ability to overcome problems and meet set goals.

Car Sales Consultant

Mike Fair Chevrolet, Buick and Cadillac
Smiths Falls, ON
09.2014 - 06.2016
  • Obtained OMVIC license to sell vehicles in Ontario.
  • Maintained monthly and quarterly sales goals.
  • Created walk around videos of new vehicles for company website and Youtube.
  • Attended community events for advertising and marketing.
  • Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
  • Met customers on lot and in showroom to discuss available vehicles and options.

Education

Advanced Diploma - Advertising And Marketing Communications

Algonquin College
Ottawa, ON
05.2020

Skills

  • Content marketing
  • Google Analytics
  • Web content
  • Strategy
  • Corporate blogging
  • Management
  • Campaign support
  • Administrative office experience
  • Market research
  • Adobe Creative Cloud
  • Branding
  • Microsoft Office

Certification

  • Google Analytics
  • Google AdWords
  • Business Basics Skills Certification
  • Website Development Certification
  • Wordpress Certification
  • Digital Marketing Certification
  • Wedding Planning Certification

Timeline

Community Coordinator Warranty

Mattamy Homes
11.2021 - Current

Coordinator

Downtown Smiths Falls Business Association
01.2021 - 10.2021

Marketing Intern

Destination Almonte
03.2020 - 05.2020

Strategist/Account Executive

DIG Agency-Algonquin College
09.2018 - 05.2019

Car Sales Consultant

Town and Country Chrysler
06.2015 - 07.2016

Car Sales Consultant

Mike Fair Chevrolet, Buick and Cadillac
09.2014 - 06.2016

Advanced Diploma - Advertising And Marketing Communications

Algonquin College

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Erin Storey