Erin Sheppard
Edmonton,Canada
Overview
2012
2012
years of professional experience
Work History
Child & Youth Care Worker
Catholic Social Services
Edmonton, Alberta
01.2011 - 2018
- Facilitated residential support for high-risk youth and families, promoting life skills and stability.
- Coordinated outreach efforts to enhance support for individuals moving from residential care environments to independent living situations.
- Facilitated crisis intervention strategies to enhance safety and stability for at-risk youth.
- Guided youth through daily activities to enhance interpersonal skills and emotional well-being.
- Monitored and documented behavioral changes, providing comprehensive reports to senior staff to facilitate case reviews.
- Collaborated with multidisciplinary teams to design individualized care plans aimed at addressing specific patient requirements.
- Coordinated and delivered a variety of recreational and educational activities to promote engagement and support life skills growth for participants.
- Trained new staff on organizational policies, procedures, and best practices in youth care support.
- Maintained accurate case records by documenting data and ensuring timely updates.
Family Visit Facilitator
Mariam's Footsteps Inc.
Edmonton, AB
01.2011 - 01.2012
- Facilitated supervised family visits, prioritizing child safety, positive interactions, and risk assessment.
- Supported family reunification through structured, compassionate oversight.
- Collaborated with social workers and legal professionals to align visitation plans with family needs.
- Supported children''s emotional well-being during visits through empathetic listening and age-appropriate activities designed to foster bonding with their non-custodial parent.
Practicum Student
Haven Society Women's Transition House
Nanaimo, BC
2010 - 2011
- Conducted intake assessments to identify client needs and resources.
- Participated in weekly supervision meetings, allowing for self-reflection and professional growth.
- Engaged in community outreach initiatives, promoting awareness of available resources for victims of domestic violence.
- Developed client rapport through empathetic listening and effective communication, contributing to positive therapeutic outcomes.
- Created a 6 week stress management workshop.
Crisis Line Volunteer
Vancouver Island Crisis Line
Vancouver Island, BC
01.2010 - 01.2011
- Provided phone-based crisis support via empathetic listening, probing, and resource referrals.
Business Care Representative
NCO/T-Mobile
Victoria BC
2003 - 2005
- Provided world class customer service to small business to multi-million dollar customers with hundreds of accounts.
- Proficient in de-escalation and customer satisfaction by providing validation and empathy
- Able to "think outside the box" to solve customer concerns while still adhering to policies and Procedures.
Education
Social Work
Vancouver Island University
Nanaimo, BC12-2011
Skills
- Crisis intervention & active listening
- Client needs assessment & resource referrals
- Child/youth development & family support
- Conflict resolution & de-escalation
- Cultural sensitivity & empathy
- Professional boundaries
- Client advocacy
- Cultural sensitivity
- Nonviolent intervention
- Time management
- Adaptability and flexibility
- Medication administration
Languages
English
Native or Bilingual
Timeline
Child & Youth Care Worker
Catholic Social Services
01.2011 - 2018
Family Visit Facilitator
Mariam's Footsteps Inc.
01.2011 - 01.2012
Crisis Line Volunteer
Vancouver Island Crisis Line
01.2010 - 01.2011
Practicum Student
Haven Society Women's Transition House
2010 - 2011
Business Care Representative
NCO/T-Mobile
2003 - 2005
Social Work
Vancouver Island University